An Exploratory Study of Perceived Importance of Web Site Characteristics: The Case of the Bed and Breakfast Industry

Jeong, Mi‐Ae

doi:10.1300/j150v11n04_03

Cited by 34 publications

(25 citation statements)

References 22 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Similarly, Jeong et al (2003) combined website quality and e‐commerce behavior to evaluate purchase‐related behavioral intentions on lodging websites, and found information satisfaction to be the most important determinant of such intentions. A similar finding was reported by Jeong (2004), who analyzed customers' purchase intentions towards B&B websites. Jeong and Choi (2004) analyzed the effects of pictorial presentations on customers' online purchase intentions towards hotel websites.…”

Section: Resultssupporting

confidence: 87%

A review of website evaluation studies in the tourism and hospitality fields from 1996 to 2009

Law

Lee

2010

Int. J. Tourism Res.

139

View full text Add to dashboard Cite

(Buhalis and Law, 2008). Business practices, strategies and industry structures have been transformed by the development of such technologies (Porter, 2001). The establishment of the Internet in the 1990s has provided researchers with the opportunity to examine the use of Internet applications in the tourism and hospitality industries . The Internet, the most infl uential ICT, serves as an effective marketing and communication strategy for both suppliers and consumers, and facilitates information sharing, communication and online shopping (O'Connor, 2004). The continuous increase in the number of Internet users is evidence of the popularity of this technology, and hospitality and tourism practitioners are increasingly devoting time and effort to their websites to develop and maintain customer relationships and enlarge their market share .The development of ICTs has not only had an impact on the tourism and hospitality industries, but also on academe. Researchers recognized the importance of websites to these industries early on, and the literature thus contains numerous studies exploring related issues. Lu and Yeung (1998) were pioneers in this arena, proposing a framework for evaluating website performance based on functionality and usability. A well-defi ned model of website evaluation, however, remains lacking. The website evaluations in previous studies can generally be classifi ed into two main streams: quantitative and qualitative. Quantitative research usually employs performance indices or scores to represent overall website quality; whereas qualitative research evaluates website quality without the use of numerical scores or indices.The importance of research in the tourism and hospitality industries has long been recognized (Law and Chon, 2007 devoted substantial research efforts to discovering innovations and helping industry practitioners apply their fi ndings. As such, there is a strong relationship between academic fi ndings and industry practice in these fi elds, with tourism and hospitality practitioners applying such fi ndings to improve operational practices. More recently, both academic and industry attentions have turned to tourism/hospitality website evaluation , and a number of reviews of the use of ICT in these fi elds have been published. Frew (2000) Neither study therefore provides a comprehensive overview of this type of research. Further, the study carried out by Buhalis and Law (2008) was intended only to provide a general review of ICT use in tourism. The study reported herein was designed to provide an up to date and comprehensive review of website evaluation in previous tourism and hospitality research, and to explore existing research gaps and directions for future research. As Han and Mills (2006) stated that the use of the Web in hospitality and tourism began only in 1995, this study thus reviewed articles published from January 1996 to September 2009. METHODOLOGYThis study reviewed 68 website evaluation studies related to travel/tourism and hospitality that were published betw...

show abstract

Section: Resultssupporting

confidence: 87%

A review of website evaluation studies in the tourism and hospitality fields from 1996 to 2009

Law

Lee

2010

Int. J. Tourism Res.

139

View full text Add to dashboard Cite

show abstract

“…One of the weaknesses in website usage among accommodation providers, as noted in previous studies, is insufficient information about the services offered (Jeong, 2004;Lanier et al, 2000). Therefore, without a clear indication of the separation of halal and non-halal restaurants or the alcoholic and non-alcoholic bar/lounge/lobby (i.e., for non-Muslim customers only) for example, customers are not sufficiently informed on the halal hospitality services offered by Malaysian accommodation providers.…”

Section: Halal Attributes Analysismentioning

confidence: 98%

“…Several studies reveal that the inability to market and to provide useful information for their services is a substantial weakness of small size accommodation (Chen, Chen, Tseng, & Chang, 2014;Jeong, 2004;Lanier, Caples, & Cook, 2000). However, the use of modern technology, such as the Internet, may help overcome the inability to market their services (Chen et al, 2014).…”

Section: Economic Contributionmentioning

confidence: 99%

Malaysian Accommodation Providers’ Understanding of Halal Hospitality

Razak¹,

Hidayatun²

2019

The Routledge Handbook of Halal Hospitality and Islamic Tourism

View full text Add to dashboard Cite

This study investigates the understanding of halal hospitality among accommodation providers in Malaysia. Halal means permissible in Arabic and the concept is a cornerstone of Islam and is used to refer to what is permissible to Muslims. The concept of hospitality adopted in this study is that of describing both the material and the technical nature of the hospitality industry services as well as the relationship between host and guest. This study addresses three research questions related to Malaysian accommodation providers' understanding of halal hospitality and their utilization of websites to inform the provision of halal hospitality. First, what is Malaysian accommodation providers' understanding of the concept of halal hospitality? Second, what are the social, technical, and commercial means by which accommodation providers provide halal hospitality? Third, how do accommodation providers communicate the social, technical and commercial dimensions of halal hospitality on their websites? Using a qualitative approach, the understanding of halal hospitality was investigated through interviews with 18 accommodation providers from four accommodation categories: hotel, budget hotel, resthouse/guesthouse/homestay/hostel and chalet. The results were analysed thematically. A content analysis of the websites of accommodation providers was used to recognize the halal hospitality attributes displayed to acknowledge halal services to customers. The keywords or terms used to identify the halal hospitality attributes displayed were based on the study conducted by Razzaq, Hall and Prayag (2016) for reasons of comparison. A total of 781 websites were identified over a period of six months for this purpose with the results then subject to statistical analysis. The qualitative results indicated that many Muslim accommodation providers understand the halal hospitality concept based on Islamic laws and regulations. However, both Muslim and non-Muslim respondents have difficulties in complying with halal hospitality requirements set by the government. The website analysis indicated that the promotion of halal attributes by accommodation providers was limited. The findings of the website analysis were somewhat surprising given the avowed focus of Malaysia as promoting itself as an international halal tourism destination. ii The findings add to existing knowledge in several ways. The study adds value to the contemporary literature on halal hospitality from the accommodation providers' perspectives. The findings helps guide accommodation providers as to what to promote in the marketing of halal hospitality to halal oriented customers. Fuller utilization of websites could be the most efficient and effective way to inform the halal hospitality service worldwide. The study further emphasizes the importance of halal suppliers in supporting the operation of halal hospitality industries. Finally, this study identified the potential research areas in relation to the topic for the future.

show abstract

“…When investigating information, researchers usually measure the currency, accuracy, variety, conciseness of information, as well as the authority, reliability, uniqueness of information (Park & Gretzel, 2007). Prior empirical results have shown that information quality determines the effectiveness of web-based customer support systems (Negash, Ryan, & Igbaria, 2003) and leads to customer satisfaction and purchase intention (Bai, Law, & Wen, 2008;Jeong, 2004). Therefore, we posit that:…”

Section: Rational Factors and Website Stickinessmentioning

confidence: 99%

Fashionability vis-à-vis rationality: investigating factors driving users’ e-tourism website stickiness

Chen

Lin

2015

Current Issues in Tourism

View full text Add to dashboard Cite

The full-text may be used and/or reproduced, and given to third parties in any format or medium, without prior permission or charge, for personal research or study, educational, or not-for-prot purposes provided that:• a full bibliographic reference is made to the original source • a link is made to the metadata record in DRO • the full-text is not changed in any way The full-text must not be sold in any format or medium without the formal permission of the copyright holders. AbstractUnderstanding what drive users' website stickiness is of strategic importance for e-tourism managers. This study examines the role of a neglected construct 'perceived fashionability' in forming users' e-tourism website stickiness in comparison with four commonly studied rational factors: system quality, information quality, security and e-shopping value. Drawing upon dual-system theories and social influence theories, a conceptual model with hypotheses were developed and tested. A sample of 376 e-tourism website users in China participated in this study. The results indicate that perceived fashionability has a positive impact on user's stickiness to the website, and perceived fashionability also performs a mediating role between website security and stickiness. This study contributes to theory by explaining that website stickiness is not entirely driven by rationality but also perceived fashionability. Managerial implications for e-tourism strategies are provided.

show abstract

An Exploratory Study of Perceived Importance of Web Site Characteristics: The Case of the Bed and Breakfast Industry

Cited by 34 publications

References 22 publications

A review of website evaluation studies in the tourism and hospitality fields from 1996 to 2009

A review of website evaluation studies in the tourism and hospitality fields from 1996 to 2009

Malaysian Accommodation Providers’ Understanding of Halal Hospitality

Fashionability vis-à-vis rationality: investigating factors driving users’ e-tourism website stickiness

Contact Info

Product

Resources

About