An Exploratory Study of Knowledge, Skills, and Abilities (KSAs) Needed in Undergraduate Hospitality Curriculums in the Convention Industry

Phelan, Kelly Virginia; Mills, Juline E.

doi:10.1080/15332845.2010.500244

Cited by 18 publications

(11 citation statements)

References 55 publications

(52 reference statements)

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“…Some argue that lecture attendance; language proficiency and study habits should be used to measure success (Delaney, Harmon and Ryan 2013). Other scholars are of the opinion that a student's ability to be employed is a better measure of success (Phelan and Mills 2011;Dos Santos Martins, Correia Loureiro and Castro Amorim 2013). This study, however, relied on the two main ways in which higher education institutions measure student academic success.…”

Section: Methodsmentioning

confidence: 99%

Student funding and student success: A case study of a South African university

Naidoo

McKay

2018

SAJHE

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The 2015/16 #FeesMustFall protests brought the insufficient tertiary-level student funding problem into the national consciousness, with students arguing they are being excluded from higher education as they do not have sufficient funds. But, the relationship between academic success and access to student funding is not clear. Thus, this study sought to contribute clarity to our understanding of the relationship between student bursary funding and academic performance. Methodologically, it involved an analysis of 8099 undergraduates for the 2011 cohort year. This 2011 cohort was tracked over a period of three years, a period considered as minimum time to gradation. Results show that was no relationship between students being awarded a bursary, and their successful graduation (throughput). Nor was there any relationship between the value of bursary awarded and students' academic performance. Furthermore, the presence of genuine outliers in the dataset is an indication that the allocation of bursary money to individual students must be made more transparent and accountable. In terms of the cohort under study it can be concluded that student academic performance was not a function of bursary funding, although merit bursaries awarded on academic merit yielded the best results. We conclude that student funding is a complex and challenging function, and cannot be viewed as a simple action of funding financially needy students. The limitations of the study should also be noted: it was confined to one large contact institution of higher education and it does not capture those students who take four or more years to complete their qualification.

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Section: Methodsmentioning

confidence: 99%

Student funding and student success: A case study of a South African university

Naidoo

McKay

2018

SAJHE

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“…In a rapidly changing environment, the growth of the convention industry is remarkable, the importance and necessity of the promotion of the convention personnel in terms of professionalism has increased [33][34][35]. It is urgently necessary to develop human resources' qualitative growth and competency-based human resources management for sustainable growth of the industry from the pattern of development, making the organization's growth a priority in the past.…”

Section: Competencies Of Convention Project Managermentioning

confidence: 99%

Towards Sustainable Human Resource Development of Convention Project Managers: Job Characteristics and Related Differences in Core Competency

Yoon

Yan²,

Kim

2020

Sustainability

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There are currently extensive discussions on the remarkable development of the convention industry and the impact on local economies made by convention visitors, but there is limited research on the human resources expertise which is crucial for sustainable and qualitative development in the field of convention. This study aims to examine differences in core competencies based on the type of job characteristics model of convention project managers. Based on the existing literature, quantitative and qualitative mixed-methods design was used. 12 semi-structured interviews were conducted with professionals to define measurements, especially core competencies. Job characteristics and core competencies were identified with a survey of 392 convention PM. By using a cluster analysis, it investigated the differences in perception of competencies according to the job characteristics model. As a result of the analysis, five job characteristics were verified, and core competencies that were not organized were classified. In addition, it was confirmed through the analysis that there is a difference in perception of core competencies according to job characteristics. Based on the results, this study stresses the importance of the qualitative and sustainable development of the convention industry. Theoretical and practical implications were provided to enhance core competencies according to job characteristics for sustainable growth of convention project managers.

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“…One of these specific challenges is a need to develop appropriate skills in employees (Baum, 1990(Baum, , 2006Christou, 2000;Hai-Yan & Baum, 2006;Phelan & Mills, 2004;Walo, 2001), and it is encouraging to see that students in the sample see the variety and development of new skills as a necessary competence to their own GRS. Busby (2001) supported this through his appraisal of tourism degrees in the United Kingdom and confirmed that the development of new and varied skills increases the chances of employment for students.…”

Section: Grs Regression Modelsmentioning

confidence: 96%

“…(Senior tourism intern) These outcomes are supported by the literature when applied to both an internship and a regular hospitality worker setting. In particular, feedback from agents (D'Abate et al, 2009;Hinkin & Tracey, 2000;Paulins, 2006;Rothman, 2003), skill variety (SV; Christou, 2000;Hai-Yan & Baum, 2006;Phelan & Mills, 2004), and dealing with others (Christou, 2000) are key components sought throughout each emphasis area. This is evidenced by the following comment:…”

Section: Gs Regression Modelsmentioning

confidence: 99%

Customizing Internship Experiences by Emphasis Area: The Key to Increased Satisfaction and Motivation in Hospitality and Tourism Management Students

Stansbie

Nash

2016

Journal of Hospitality & Tourism Education

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This article examines the role internships play in the development of hospitality and tourism management students. Building upon earlier research on internship design, it specifically examines the characteristics present in a student's internship through the use of a job characteristics model. Using a combination of quantitative and qualitative data analysis methods, we propose, within the limitations of a case university, the characteristics needed in career emphasis areas that contribute to increased levels of intrinsic motivation and student satisfaction gained from participation in an internship experience.

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An Exploratory Study of Knowledge, Skills, and Abilities (KSAs) Needed in Undergraduate Hospitality Curriculums in the Convention Industry

Cited by 18 publications

References 55 publications

Student funding and student success: A case study of a South African university

Student funding and student success: A case study of a South African university

Towards Sustainable Human Resource Development of Convention Project Managers: Job Characteristics and Related Differences in Core Competency

Customizing Internship Experiences by Emphasis Area: The Key to Increased Satisfaction and Motivation in Hospitality and Tourism Management Students

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