We compared the effectiveness of two versions of the NetBook data model for nonlinear textone with links and one without. Users who accessed information through specifications based on properties and values alone performed better than users who employed such specifications as well as hypertext links. Protocol analysis revealed that hypertext links were useful when a subject's specifications were unspecific but correct. However, hypertext could rarely compensate for inaccurate specifications. Design recommendations are included.In this study, we use controlled experimentation and protocol analysis for two purposes: 0) to compare linked and nonlinked versions of the NetBook data model in order to contribute to the current debate over user's categorization errors, searching via links, and getting lost in nonlinear systems, and (2) to evaluate the effectiveness of the NetBook knowledge exploration system (Shasha, 1985(Shasha, , 1986.The NetBook model is based on relational databases augmented with hierarchies on domains and hypertext. The user of information accesses sets of text fragments through menu selection of properties and values and then explores other fragments through hypertext links. The system attempts to linearize the set of fragments chosen by a query in a rational way (e.g., prerequisite information first).
Data Organization, User Interface, and User ErrorsWe were concerned with two related aspects of information systems, both of which influence effectiveness: how the data are organized in the database and how easy the interface is to use.Canas, Safayeni, and Conrath (985) studied the organization of material in a filing system and found a retrieval success rate of over 90 %. They suggest that if we can understand how people classify and search for information in such manual systems of information storage, we should be able to design better automated informaThe NetBook system was implemented by LeahBeckman, Jose PerezCarballo, and Dana Birkby. We wish to thank them for all their help.