An Empirical Study on the Adoption of “Fintech” Service: Focused on Mobile Payment Services

Kim, Yong Hee; Park, Young-Ju; Choi, Jeong-Il; Yeon, Jiyoung

doi:10.14257/astl.2015.114.26

Cited by 75 publications

(65 citation statements)

References 14 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Even if, for tech-savvy and tech-dependent customers, such as Millennials or Generation Z, ease of use is not a matter of concern [76,77], still it facilitates the formation of relevant customer experience. Ease of use also contributes to the loyalty intentions of the customer [78,79]. Ease of use helps reduce the anticipated stress of adopting a fintech service [80,81].…”

Section: Conceptual Model and Hypotheses Developmentmentioning

confidence: 99%

Customer Experience in Fintech

Barbu

Florea

Dabija

et al. 2021

JTAER

137

View full text Add to dashboard Cite

The purpose of this paper is to analyse customer experience (CX) in the fintech sector. Fintech is a dynamic and innovative field that fully benefits from advances in information and communication technology. The concept of customer experience is multidimensional, analysed from various perspectives, and with distinct valences in different industries. Based on the stimulus-organism-response (S-O-R) approach, we proposed a model in which customer experience in fintech is the result of customer’s evaluation of the stimuli proposed by fintech companies. Using partial least squares equation modelling (PLS-SEM), we tested a series of hypotheses and validated the proposed model. The results showed that perceived value, customer support, assurance, speed and perceived firm innovativeness are positively related to customer experience in fintech. In turn, customer experience is positively associated with loyalty intentions of the customer. Our paper contributes in identifying the dimensions, the determinants and the outcomes of customer experience in fintech, while from a managerial perspective, we demonstrate how fintech companies must integrate customer experience in their business models.

show abstract

Section: Conceptual Model and Hypotheses Developmentmentioning

confidence: 99%

Customer Experience in Fintech

Barbu

Florea

Dabija

et al. 2021

JTAER

137

View full text Add to dashboard Cite

show abstract

“…Milian, Spinola & Carvalho (2019) state that it is a combination of the financial industry, technology, and innovation. Kim, Park, Choi & Yeon (2015) add that FinTech refers to companies that use technology to increase the efficiency of the financial system. This development has caused a shift in the finance and banking industry, in which operational activities are now more technology-driven (Miskam, Yaacob & Rosman, 2019).…”

Section: Literature Review 21 Background Theory 211 Development Of Islamic Fintech In Indonesiamentioning

confidence: 99%

How the Covid-19 Crisis Is Affecting Customers’ Intention to Use Islamic Fintech Services: Evidence From Indonesia

Nurfadilah

Samidi

2021

JIMF

View full text Add to dashboard Cite

The objective of this study is to investigate the factors that are affecting customers’ intention to use Islamic FinTech services during the Covid-19 crisis. It expands the technology acceptance model (TAM) by adding government support as a new variable for the context of Islamic FinTech services during the pandemic. Using TAM as a framework, we propose a model outlining the impact of government regulation, perceived usefulness, perceived ease of use, perceived trust, and user innovativeness on consumer attitude behaviour and the intention to use Islamic FinTech services, such as payment and peer-to-peer lending. 220 sets of data were collected from an online survey and analysed using partial least squares-structural equation modelling (PLS-SEM). The results show that government support for Islamic FinTech during the Covid-19 pandemic has had an indirect impact on attitude behaviour in using Islamic services through perceived ease of use and perceived usefulness. Attitude behaviour was found to have an impact on intention.

show abstract

“…Kang, 2018;Lee & Shin, 2018;Leong et al, 2017;Thompson, 2017). Equivocality of fintech is also emerged in this analysis (David-West, Iheanachor, & Kelikume, 2018;De Kerviler, Demoulin, & Zidda, 2016;Kim, Park, & Choi, 2016;Kim, Park, Choi, & Yeon, 2015). It seems that fintech can enhance and facilitate opportunities, but also can have some detrimental effects.…”

Section: What Is Fintech and Why Does It Matter?mentioning

confidence: 70%

The rise and rise of financial technology: The good, the bad, and the verdict

Iman

2020

Cogent Business & Management

View full text Add to dashboard Cite

While the use of the term fintech or financial technology has proliferated widely, theoretical work on the concept has lagged behind. This article attempts to capture the discussion on fintech, to provide a critique of the literature, and to propose future research opportunities. In order to do so, a list of peer-reviewed journals was compiled, identified, examined, coded, and classified into high-level themes to be reviewed, analysed, and interpreted. After synthesising the notion of fintech in the literature, this article proposes several potential areas for further exploration, divided into the following themes: definition, attributes, adoption, regulation, and competition. Fintech or financial technology is a relatively new subject in the literature but commonly cited as one of the most important innovations in the financial industry. It is expected that this article will help researchers and academics who are interested in studying the phenomenon more broadly.

show abstract

An Empirical Study on the Adoption of “Fintech” Service: Focused on Mobile Payment Services

Cited by 75 publications

References 14 publications

Customer Experience in Fintech

Customer Experience in Fintech

How the Covid-19 Crisis Is Affecting Customers’ Intention to Use Islamic Fintech Services: Evidence From Indonesia

The rise and rise of financial technology: The good, the bad, and the verdict

Contact Info

Product

Resources

About