An empirical study into the reasons for failure of sustaining operational excellence initiatives in organizations

Antony, Jiju; Sony, Michael; McDermott, Olivia; Swarnakar, Vikas; Galli, Brian J.; Doulatabadi, Mehran; Koul, Rajesh

doi:10.1108/tqm-05-2022-0176

Cited by 18 publications

(24 citation statements)

References 74 publications

(243 reference statements)

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“…Cluster 3 represents the keywords critical success factor, six sigma, healthcare, process engineering, decision support systems, lean production and quality (Lande et al ., 2016; Bouranta et al ., 2017; Cho et al ., 2011; Clegg et al ., 2010; Maleyeff et al ., 2012; Antony et al ., 2019, 2022; Antony et al ., 2022a, b; Bhat et al ., 2022a, b). Accordingly, the cluster is themed as “Quality Measurement Tools and Models”.…”

Section: Social Network Analysis (Sna)mentioning

confidence: 99%

“…The articles in this cluster broadly discuss how to measure quality through quality management techniques, such as lean, six sigma and lean six sigma to provide a sustainable product (Lande et al ., 2016; Bouranta et al ., 2017; Cho et al ., 2011). These articles also discuss the various techniques of “Quality improvement” which can support intelligent decision-making and ensure high quality in products and services (Lande et al ., 2016; Bouranta et al ., 2017; Cho et al ., 2011; Clegg et al ., 2010; Maleyeff et al ., 2012; Antony et al ., 2019, 2022; Bhat et al ., 2022a, b) by leveraging tools such as such as Cause and Effect diagram, Control Charts, Histogram, Pareto Charts and Flow Chart. The cluster also critiques the critical success factors for dimensions such as education, manufacturing and healthcare.…”

Section: Social Network Analysis (Sna)mentioning

confidence: 99%

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How The TQM Journal has addressed “quality”: a literature review using bibliometric analysis

Shrivastav

2023

TQM

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PurposeThis study investigates the overall publications of The TQM Journal since its inception with an aim to identify the trending topics and emerging trends.Design/methodology/approachThe quantitative bibliometric and social network analysis techniques composed of keywords, co-occurrence network and keyword cluster detection are employed to conduct the investigation. A total of 968 papers published in The TQM Journal till August 2022 were sourced from the SCOPUS database to conduct the analysis.FindingsThe research identifies five themes from the published articles namely, customer service experience and satisfaction; quality management and organizational performance; quality measurement tools and models; quality and sustainable development; and quality and competitive advantage. The study also identifies the most significant articles, authors and countries published in the journal and shows that Industry 4.0 is the trending topic and quality 4.0 the new emerging trend in the journal.Research limitations/implicationsThe analysis is carried out only for papers published in The TQM Journal till August 2022; those after this month are not included in the analysis. The outcome of this study is dynamic in nature and subject to change over time as more papers, citations and collaborations are added to the list.Originality/valueThis is the first article of its kind to explore The TQM Journal publications with an aim to identify trending and emerging topics and also the most valuable authors based on the number of publications and citations through the bibliometric analysis.

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Section: Social Network Analysis (Sna)mentioning

confidence: 99%

Section: Social Network Analysis (Sna)mentioning

confidence: 99%

How The TQM Journal has addressed “quality”: a literature review using bibliometric analysis

Shrivastav

2023

TQM

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“…Lack of top management support, commitment and involvement Kaizen, Lean, SS, LSS, Agile, PI and CI (Albliwi et al, 2014;Almeida et al, 2021;Alvarado-Ramírez et al, 2018;Antony et al, , 2020Antony et al, , 2022Antony and Gupta, 2019;Barraza et al, 2009;Berhe, 2022;Chow and Cao, 2008;Iyede et al, 2018;Lameijer et al, 2022;Marolla et al, 2022;McDermott et al, 2022;Mishra et al, 2021;Nwabueze, 2012;Patel and Patel, 2020;Scherrer-Rathje et al, 2009;Shokri et al, 2022;Soliman, 2017;Sony et al, 2019;Sreedharan et al, 2018;Su arez-Barraza et al, 2011;Sunder M and Prashar, 2020;Swarnakar et al, 2020Swarnakar et al, , 2021 Lack of alignment betwee...…”

Section: Sourcesmentioning

confidence: 99%

Why do process improvement projects fail in organizations? A review and future research agenda

Bader,

Antony,

Jayaraman

et al. 2023

IJLSS

Self Cite

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Purpose The purpose of this study is to examine the critical failure factors (CFFs) linked to various types of process improvement (PI) projects such as Kaizen, Lean, Six Sigma, Lean Six Sigma and Agile. Proposing a mitigation framework accordingly is also an aim of this study. Design/methodology/approach This research undertakes a systematic literature review of 49 papers that were relevant to the scope of the study and that were published in four prominent databases, including Google Scholar, Scopus, Web of Science and EBSCO. Findings Further analysis identifies 39 factors that contribute to the failure of PI projects. Among these factors, significant emphasis is placed on issues such as “resistance to cultural change,” “insufficient support from top management,” “inadequate training and education,” “poor communication” and “lack of resources,” as primary causes of PI project failures. To address and overcome the PI project failures, the authors propose a framework for failure mitigation based on change management models. The authors present future research directions that aim to enhance both the theoretical understanding and practical aspects of PI project failures. Practical implications Through this study, researchers and project managers can benefit from well-structured guidelines and invaluable insights that will help them identify and address potential failures, leading to successful implementation and sustainable improvements within organizations. Originality/value To the best of the author’s knowledge, this paper is the first study of its kind to examine the CFFs of five PI methodologies and introduces a novel approach derived from change management theory as a solution to minimize the risk associated with PI failure.

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“…Hence, the results might not be generalizable for developed and developing countries. Also, the reviews suggest that OpEx applications are minimal worldwide (Antony et al, 2022). As mentioned before, there is a vast difference between the conceptual and operational definitions of the OpEx concept.…”

Section: Conclusion and Future Recommendationmentioning

confidence: 99%

“…Hence, the results might not be generalizable for developed and developing countries. Also, the reviews suggest that OpEx applications are minimal worldwide (Antony et al. , 2022).…”

Section: Conclusion and Future Recommendationmentioning

confidence: 99%

Unveiling the relation between the challenges and benefits of operational excellence and industry 4.0: a hybrid fuzzy decision-making approach

Hajiagha

Mahdiraji²,

Moradi³

et al. 2022

TQM

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PurposeOperational excellence (OpEx) is a direction toward learning and developing an excellent culture in all aspects of an organization. To reach this culture, revolutionizing activities using industry 4.0 (i4.0) technologies might be a significant empowering tool. This study aims to identify the challenges and benefits of both concepts and investigate their interrelationship to be considered in applying industry 4.0 technologies toward operational excellence.Design/methodology/approachThe challenges and benefits of OpEx and i4.0 are identified and finalized by reviewing the literature. The causal relations between the considered factors are extracted using the fuzzy DEMATEL (Decision Making Trial and Evaluation Laboratory) method. Then, the analytical network process (ANP) is applied to determine the importance and weight of the factors (challenges and benefits of OpEx and i4.0) according to the constructed network.FindingsThe findings illustrated a strong network structure between the factors. First, the causal factors included OpEx and i4.0 challenges, while the OpEx challenges also affected the i4.0 challenges. Both group challenges had a significant effect on OpEx and i4.0 benefits. This means that challenges are the causal factors to be considered in the alignment of i4.0 toward OpEx. Among the OpEx challenges, lack of strategic planning and proper infrastructure were the main influential factors. In contrast, lack of government support and undeveloped business models were identified as the main challenges of i4.0.Originality/valueOpEx and i4.0 concepts are reviewed and their pros and cons are studied. Previous studies determined an interaction among these concepts. However, from a practical viewpoint, the relation between the challenges and benefits of i4.0 and OpEx was studied for the first time for their alignment.

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An empirical study into the reasons for failure of sustaining operational excellence initiatives in organizations

Cited by 18 publications

References 74 publications

How The TQM Journal has addressed “quality”: a literature review using bibliometric analysis

How The TQM Journal has addressed “quality”: a literature review using bibliometric analysis

Why do process improvement projects fail in organizations? A review and future research agenda

Unveiling the relation between the challenges and benefits of operational excellence and industry 4.0: a hybrid fuzzy decision-making approach

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