An empirical investigation of critical success factors influencing the successful TQM implementation for firms with different strategic orientation

Kumar, Vineet; Sharma, Rahul

doi:10.1108/ijqrm-09-2016-0157

Cited by 46 publications

(54 citation statements)

References 39 publications

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“…Problem founds in this principle were the quality plan from all levels of management had been arranged well but the follow-up actions to achieve the target were still not going well. So there were some plans that have not been realized [12].…”

Section: Research Methods Of Studymentioning

confidence: 99%

Analyses of Total Quality Management Implementation through ISO 9001: 2015 Standard Approach

Amaruddin¹

2021

Proceedings of the 1st International Conference on Economics Engineering and Social Science, InCEESS 2020, 17-18 July, Bekasi,

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Objective: This research is intended to analyze the application of TQM, through an ISO 9001: 2015 quality management system approach, in one of the companies located in the largest industrial area in Southeast Asia, Jakarta. Methodology: The research design used is an ISO 9001: 2015 schematic diagram, the operational variable used is Total Quality Management along with its principles, data collection is performed by interview and observation methods, while the data analysis uses radar charts. Findings: The results showed that from the full score of 10 achievements for the principle of customer focus 7.5, leadership 8, people involvement 7.5, process approach 6, strategic and systematic approach of management 7.5, continuous improvement 6, factual approach 5, and mutual benefit of supplier relationship 6.5. Form 8 principles of TQM, only the leadership principle has reached a score of 8, while the other principles are still below the target. Implications: To improve the application of TQM, all ISO requirements that have been outlined in the form of procedures must be carried out with discipline. Originality: This research can provide details of the problems faced by the research object so that it can be used as a reference for corrective action.

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Section: Research Methods Of Studymentioning

confidence: 99%

Analyses of Total Quality Management Implementation through ISO 9001: 2015 Standard Approach

Amaruddin¹

2021

Proceedings of the 1st International Conference on Economics Engineering and Social Science, InCEESS 2020, 17-18 July, Bekasi,

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“…It was shown by Miles and Snow that a defender has a narrow product range and operates in a stable domain. The focus of management is primarily on reducing the cost of manufacturing while maintaining or improving the standard of quality (Kumar & Sharma, 2017a, Kumar, Sharma, Verma, Lai, & Chang, 2018Nilsson & Rapp, 2005, p. 72;Verma & Sharma, 2014c. In such an organization, top managers are highly expert in their organization's limited area of operation.…”

Section: Business Strategymentioning

confidence: 99%

The degree of collaboration between business units in diversified corporation: A strategic perspective

Verma

Jha

Muthukumaar³

et al. 2020

Bus Strat Dev

Self Cite

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The Company's CEOs are always obsessed with diversification since the early 1960s and this belief is continuing to date. Diversified corporations run multiple businesses to generate various opportunities to gain competitive advantages and differentiate themselves in the market. This study considered the business strategy of business units (BUs) for diversified corporations. Based on the dominating strategy pursued by BUs, this study tried to investigate the level of collaboration between the BUs when these BUs have a similar strategy or different strategy. Thus, this article aims to examine the level of collaboration or coordination between BUs in Indian diversified companies. A survey was carried out with 107 companies for examination and these companies were chosen to be of different sizes and sectors. The findings represent that the level of collaboration is high when the BUs have a similar kind of business strategy while the level of collaboration is low when they have different kinds of business strategies. These findings are useful for the current organizations to seek collaboration between BUs in the diversified corporation.

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“…Thirteen factors have been identified to affect the quality of the product and thus the quality of information products. The factors that are the focus of this study are top management commitment [17]- [21], policy [22], [23], supplier management [19], [21], [24], [25], continuous improvement [21], [24], innovation [24], benchmarking [19], [24], [26], [27], employee empowerment [20], [26], employee involvement [20], [21], [24], [26], teamwork [27], reward [24], [25], training [21], [24], [25], [27], customer focus [17]- [21], and process management [17], [18]. Supplier management, in this study, refers to information supplier management [2].…”

Section: B Factors Affecting Information Qualitymentioning

confidence: 99%

Factors Affecting Information Quality in the Malaysian Public Sector

Hassan¹,

Yusof²,

Ahmad³

2019

Int. J. Adv. Sci. Eng. Inf. Technol.

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Information is an important asset that can determine the success or failure of an organization. Hence, the quality of information should not be compromised, instead, it should be an organization's priority. Information should be managed efficiently and effectively to ensure its availability whenever needed, especially for making decisions. Without information quality management, an organization may be seemed unaccountable, holds no integrity, not transparent and competent, thus affecting performance. Most organizations do not implement information quality management because the factors that affect the quality of information are not identified. This study aims to identify the relationship between selected factors and the quality of information. The quantitative data were collected through questionnaire surveys distributed to public organizations (federal public services, state public services, federal statutory bodies, state statutory bodies, and local authorities) throughout Malaysia as the unit of analysis. Questionnaires were distributed from May to September 2017 and involved 273 respondents. Pearson's product-moment correlation coefficient was utilized to analyze the relationship between the factors and information quality. The findings reveal that most of the factors have a high level of correlation. The analysis shows that public organizations need to prioritize the factors focused in this study, especially those identified with a high level of correlation, to optimize information quality. The findings can be a guide for developing policies, strategies, or programmes related to information quality management in organizational decision-making and performance enhancement, thus highlighting and empowering information quality management in public organizations.

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An empirical investigation of critical success factors influencing the successful TQM implementation for firms with different strategic orientation

Cited by 46 publications

References 39 publications

Analyses of Total Quality Management Implementation through ISO 9001: 2015 Standard Approach

Analyses of Total Quality Management Implementation through ISO 9001: 2015 Standard Approach

The degree of collaboration between business units in diversified corporation: A strategic perspective

Factors Affecting Information Quality in the Malaysian Public Sector

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