An architecture for the coordination of system management services

Naik, Vijay K.; Mohindra, Ajay; Bantz, David

doi:10.1147/sj.431.0078

Cited by 4 publications

(2 citation statements)

References 13 publications

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“…The goal of IT Autopilot is the integration of complex cross-tool systems management processes. Naik et al 19 present an extensive review of A commonly used system design methodology suitable for system integration is SOA. 3,4 It defines a flexible architecture that is the foundation of IT Autopilot architecture.…”

Section: Related Workmentioning

confidence: 99%

IT Autopilot: A flexible IT service management and delivery platform for small and medium business

et al. 2007

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IT Autopilot is a flexible architecture to support the delivery of information technology (IT) systems management services. Complex services that involve several tools require integration between the tools and automated processes that can invoke multiple tools. Designed primarily for the small and mid-sized enterprise, the architecture of IT Autopilot allows it to be deployed as a set of local and remote services delivered by the enterprise or by service providers as a flexible and extensible service offering. The IT Autopilot integrated IT service management platform is able to combine different tools and services to create specific, customized IT service solutions. Using the analogy of an autopilot on an airplane, the pilot first performs a set of manual operations to get the airplane off the ground and flying. Next, the autopilot is engaged to carry on normal flight operations. In our vision, there is an initial manual configuration step before IT Autopilot is enabled to take over and maintain the customer's normal IT operational state. In this paper we explain our vision and describe the prototype system we have implemented.

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Section: Related Workmentioning

confidence: 99%

IT Autopilot: A flexible IT service management and delivery platform for small and medium business

et al. 2007

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“…General methodologies and approaches for the management of distributed applications (e.g. license and performance monitoring) and services are still at the development stage (Cox, 2005;Foster, 2004;Naik, 2004). Service Management will gain in importance compared to the management of resources and network elements as the need to provide customised services for users with specific requirements (e.g.…”

Section: Problem Analysismentioning

confidence: 99%

Design and Implementation Principles for Integrated Network and System Management

Knahl¹

2007

Proceedings of the Third International Conference on Web Information Systems and Technologies

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Rising costs for the maintenance of increasingly heterogeneous IT infrastructures has been one of the main reasons why anticipated cost reductions with the evolving structures have not materialised. This paper provides an analysis of the requirements for Management Services. The paper presents an approach for the design and realisation of Integrated Management Services. Management Systems are divided into different functional areas and can be derived from a set of Building Blocks in order to accommodate the range of requirements and environments applicable to Integrated Service Management. The paper further presents ways to utilize SW implementations for the provision of integrated Management Services based on the proposed principles. The construction and maintenance of Management Systems is facilitated by the use of existing solutions.

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