An application of Soft Systems Dynamics Methodology (SSDM)

“…SSDM was proposed by Paucar-Caceres Rodriguez-Ulloa, a combination of soft (Soft System Methodology, SSM) and system dynamics (SD) (Paucar-Caceres & Rodriguez-Ulloa, 2007). SSDM integrates the merits of both SSM and SD, which includes four phases, and containing ten systematic steps.…”

Section: The Soft System Dynamics Methodology (Ssdm)mentioning

confidence: 99%

Developing a Customer Relationship Management Model for Better Health Examination Service

Lyu

Chao

Chen

et al. 2014

Nang Yan Business Journal

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People emphasize on their own health and wish to know more about their conditions. Chronic diseases now take up to 50 percent of top 10 causes of death. As a result, the health-care industry has emerged and kept thriving. This work adopts a customer-oriented business model since most clients are proactive and spontaneous in taking the “distinguished” health examination programs. We adopt the soft system dynamics methodology (SSDM) to develop and to evaluate the steps of introducing customer relationship management model into a case health examination organization. Quantitative results are also presented for a case physical examination center and to assess the improved efficiency. The case study shows that the procedures developed here could provide a better service.

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“…SSDM is the primary methodology used for this project. The methodology consists of ten stages and is conducted within three different worlds: the real world, the problem-situationoriented system thinking world, and the solving-situationoriented system thinking world [16].…”

Section: Soft System Dynamics Methodology (Ssdm)mentioning

confidence: 99%

“…Stage 10: Learning Points: Analysts compile any of the key learning takeaways they had during the process especially during the sensitivity analysis of stage 4, the sensitivity analysis of stage 7 and how the changes were implemented into the real world [16].…”

Section: Soft System Dynamics Methodology (Ssdm)mentioning

confidence: 99%

Systems thinking applied to slavery

Melville

Kastl

Licklider

2014

2014 Systems and Information Engineering Design Symposium (SIEDS)

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-This study utilizes soft system dynamics methodology to analyze modern-day slavery in order to increase understanding and communicate the complexities of slavery. The authors collaborated with Free The Slaves (FTS), a Washington D.C.-based nongovernmental organization, in order to gain feedback throughout the modeling process. FTS activists conduct frontline work and have an expertise in understanding how people become susceptible to slavery, victims of slavery, how they are freed, and how they can become slave-proof or highly unlikely to be susceptible to slavery. The authors are currently creating a base macro model of the variables that affect how a community first becomes susceptible to slavery, which will theoretically represent any community in the world. This model will then be tested using assessment data collected by FTS on the North and South Kivu Regions of the Democratic Republic of the Congo (DRC). This analysis of the DRC may include slavery's roots, geography, growth, magnitude, supply chain of the mining and movement of conflict minerals, the role of law and local organizations, and an overlay of how FTS affects the system. While the ultimate goal for this research is to create proposals for desirable and culturally feasible changes that can reduce the extent of slavery in the North and South Kivu Regions of the DRC, this paper focuses on the first stages of analysis and the base model of the factors that make a community vulnerable to slavery. This paper recommends areas for future research and discussion on how to build further upon the base model.

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An application of Soft Systems Dynamics Methodology (SSDM)

Cited by 33 publications

References 14 publications

Privacy and security of electronic patient records – Tailoring multimethodology to explore the socio-political problems associated with Role Based Access Control systems

Privacy and security of electronic patient records – Tailoring multimethodology to explore the socio-political problems associated with Role Based Access Control systems

Developing a Customer Relationship Management Model for Better Health Examination Service

Systems thinking applied to slavery

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