An analysis of needs assessment and information behaviour in product development based on the fusion model

Muramatsu, Rintaro; Ichimura, Takaya; Ishii, Kazuyoshi

doi:10.1016/0166-4972(90)90015-c

Cited by 13 publications

(4 citation statements)

References 7 publications

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“…The innovation management system proposed by Tuominen, Piippo, Ichimura, and Matsumoto (1999) had some similar elements but put a greater emphasis on customer needs and requirements and how technological opportunities can be matched to meet those needs. The system was influenced by the "fusion model" based on the works of Knut Holt (Holt, Geschka, and Peterlongo, 1984) and described in, for example, Muramatsu, Ichimura, and Ishii (1990).…”

Section: Academic Workmentioning

confidence: 99%

The systems approach to innovation management

Karlsson¹,

Magnusson²

2019

The Routledge Companion to Innovation Management

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Section: Academic Workmentioning

confidence: 99%

The systems approach to innovation management

Karlsson¹,

Magnusson²

2019

The Routledge Companion to Innovation Management

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“…To meet individual requirements, multiattribute approach researches have been developed. Muramatsu et al [19] employed analyses of the importance that customers give to the different product features (weighting of evaluation attribute) in order to fusion users' needs assessment with technology assessment. Benjamin et al [2] developed a generic framework for e-commerce through a virtual reality-based catalog.…”

Section: Review Of Previous Related Workmentioning

confidence: 99%

Decision Support System for Product Configuration in Mass Customization Environments

Frutos¹,

Santos

Borenstein

2004

Concurrent Engineering

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Mass customization (MC) is an emergent concept in industry intended to provide customized products or services through flexible process in high volumes and at reasonably low costs. Product customization is an important strategy for accomplishing customer satisfaction with exclusive products at reasonable prices. This paper proposes a decision support system for facilitating design and customer collaboration in the process of selecting product configuration in MC environments. The system integrates object-oriented programming, multiattribute decision analysis, and integer linear programming to support product/service customization where customer choice is managed by the relative relevance of a set of attributes as well as a set of component combinations offered by the company, and restrained by a set of technical, aesthetical, and financial constraints defined interactively by designers and customers. The integration of these models results in the representation of the MC business process taking into account simultaneously the technical, explicit, and objective view taken by designers and the customer’s view based on intentions and perceptions. Using the system, the customer can define rules and provide information that can be used to represent tacit knowledge which is incorporated in an integer linear programming (ILP) model that optimizes the utility of a specific customer. As a result, the computer system is capable of implementing in an explicit, dynamic, and flexible way the cognitive process that characterizes the product configuration in MC strategy. The DSS can be considered as a concurrent engineering environment for MC production systems. A simple case study is presented that demonstrate how the program is utilized and the type of output it provides.

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“…Innovative product ideas can be considered to be a fusion between perceived user needs and technological opportunities fulfilling these needs (Holt et al, 1984;Ichimura and Ishii, 1990;Muramatsu et al, 1990). The perception of needs and the recognition of technological opportunities depend on the information to which those concerned are exposed.…”

Section: Assessment Of Unrecognized Customer Needsmentioning

confidence: 99%

Assessment of hidden and future customer needs in Finnish business‐to‐business companies

Kärkkäinen

Piippo²,

Puumalainen

et al. 2001

R & D Management

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The development of new products should be based on the needs expected to exist even several years ahead ± at the moment of market introduction and during the whole lifecycle of the product. To develop successful new products in the toughening business environment, companies should be able to surpass customers' expectations and to assess emerging customer needs proactively. Early, thorough understanding of the customer's real needs, including the assessment of hidden and future customer needs and requirements, plays a very important role in the successful development of new products.The purpose of our paper is to study the assessment of new (hidden and future) customer needs for product development in Finnish business-to-business companies. We have carried out a survey in 93 Finnish business-to-business companies and SBUs to study their common problems in the assessment of unrecognized customer needs and potentially effective ways in clarifying new customer needs and dealing with important problems. On the basis of the results, we propose several possible ways to facilitate the assessment of unrecognized customer needs.

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An analysis of needs assessment and information behaviour in product development based on the fusion model

Cited by 13 publications

References 7 publications

The systems approach to innovation management

The systems approach to innovation management

Decision Support System for Product Configuration in Mass Customization Environments

Assessment of hidden and future customer needs in Finnish business‐to‐business companies

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