An AHP-QFD approach to developing DSS for crisis management

Abstract

The paper defines and demonstrates the use of a framework for developing a DSS for crisis management. The framework is based on the analytical hierarchy process (AHP) and the quality function deployment (QFD) technique. The AHP is used for defining and assigning relative weights for a comprehensive list of requirements that covers all expected crises of a crisis management centre. The QFD is used for defining and assigning relative weights for design components that support the defined requirements. An example of applying the framework for developing a conceptual design of DSS in a crisis management centre is demonstrated.Reference to this paper should be made as follows: Kabeil, M.M. (2010) 'An AHP-QFD approach to developing DSS for crisis management', Int.

A Proposed Framework for Developing a National Crisis Management Information System

“…The NCMIS conceptual design consists of four main units, which are Intelligence Unit (NCMC-1), Design and Operations Unit (NCMC-2), Choice Unit (NCMC-3), and Integration and Display Unit (NCMC-4). Kabeil (2009) defines 15 modules that are included in the four main units as depicted in Figure 3.…”