American and Chinese complaints: Strategy use from a cross-cultural perspective

Nominal and pronominal address forms, which play a central role in the construction of interpersonal relations (cf. Bargiela et al. 2002;Clyne, Norrby and Warren 2009), have been the focus of attention in different linguistics subfields for several decades now. Less attention, however, has been paid to these forms from a variational pragmatics (Schneider and Barron 2008) perspective, particularly in Spanish.Using a corpus of role play interactions, we examine the impact of region and gender on nominal address usage among male and female university students from Quito (Ecuador), Santiago (Chile) and Seville (Spain). We look at how these forms are employed in rapport management (Spencer-Oatey 2008 Among the findings recorded was a larger repertoire of nominal forms in the Santiago and Quito data sets relative to the Seville corpus, with the highest frequency of use in Santiago. We suggest that address usage in the dyadic contexts examined is connected to the expression of affect and involvement, with Chileans (Santiago) and Ecuadorians (Quito) displaying more affect than Spaniards (Seville). Contrary to early research suggesting that women employ more affiliative language than men (cf. Lakoff 1995), overall, males in the present study were found to use address forms more frequently than females across the three locations.

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“…Chen et al 2011). The following are the speech acts that occurred with address forms in our data two or more times:…”

Section: Address Forms In Complaintsmentioning

confidence: 99%

“…For example, statement of the problem/accusation, a common complaint speech act (cf. Chen et al 2011) has the highest incidence in Santiago (20.5%…”

Section: Address Forms In Complaintsmentioning

confidence: 99%

Nominal address and rapport management in informal interactions among university students in Quito (Ecuador), Santiago (Chile) and Seville (Spain)

2015

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“…For example, Chen (2011) focused on the strategies used in American and Chinese complaints from a cross-cultural perspective; Heinemann (2009) was interested in the participation and exclusion in third party complaints by looking at video -recorded data in Spanish and Selting (2012) looked into a corpus of audio and video recordings of German everyday private telephone conversations between friends in colloquial in order to find out the complaint stories and subsequent complaint stories with affect display. Apparently, a study on complaints from CDA perspective using pragmatic frameworks is worth carrying out.…”

Section: Faculty Of Linguistics and Cultures Of English-speaking Counmentioning

confidence: 99%

Discursive Construction of Power in Students’ Anonymous Feedback

Hà¹,

Giang²,

Huyen³

2017

JFS

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This study was conducted on more than 400 negative anonymous comments, in which students convey some complaint or express discontent about their teachers. The study takes a poststructruralist approach to discourse analysis, positioning that power is contructed and negotiated through discourse (Foucault, 1972; Fairclough, 2010; Mills, 1997). The study aims to find out how students actually do their power through linguistic choices by looking at some pragmatic aspects such as speech acts, addressing terms and politeness strategies (Yule, 1996). The study found that students explicitly do power in this discourse; besides, negotiation of traditional roles was also present. This reflects the complexity of the teachers – students power relation in a comtemporary Vietnam, in which there exist both market economy’s definition of education and traditional perception of teaching and learning.

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“…The remaining structures of complaints above reviewed focus directly on the complaint itself, and the opening and closing is not explicitly shown. This is reasonable for studies employing written DCTs (Olshtain and Weinbach, 1987;Chen et al, 2011), since interaction is rarely observed (but see for example Martínez-Flor and Usó-Juan, (2010b) and Beltrán-Palanques (2013, 2016a who argue for the use of interactive written DCTs). This could be associated to the fact that the focus of those studies is to analyse speakers' complaint behaviour, rather than the overall conversation, which could include opening and closing.…”

mentioning

confidence: 68%

“…Por una parte, presenté una revisión de la literatura sobre el acto de habla de la queja (Brown y Levinson, 1978Olshtain y Weinbach, 1993;Trosborg, 1995) y de respuestas a quejas (Laforest, 2002), así como también de la estructura de la queja y de las distintas funciones discursivas que pueden emplearse para poder realizar tanto la queja como la respuesta a la queja (Laforest, 2002). Finalmente, se ofreció una revisión de la literatura de diversos estudios que se han llevado a cabo para analizar el acto de habla de la queja y de las respuestas a quejas (Olshtain y Weinbach, 1987;Piotrowska, 1987;DeCapua, 1989;Trenchs, 1994;Trosborg, 1995;Arent, 1996;Murphy y Neu, 1996;Laforest, 2002;Geluykens y Kraft, 2003;Tanck, 2004;Chen, Chen y Chang, 2011). En la segunda parte de este bloque se abordó la variable de nivel de lengua.…”

Section: Cabe Destacar También El Trabajo Laborioso De Grupos Indepenunclassified

Complaint sequences across proficiency levels: the contribution of pragmatics and multimodality

Beltrán-Palanques¹

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American and Chinese complaints: Strategy use from a cross-cultural perspective

Cited by 83 publications

References 8 publications

Nominal address and rapport management in informal interactions among university students in Quito (Ecuador), Santiago (Chile) and Seville (Spain)

Nominal address and rapport management in informal interactions among university students in Quito (Ecuador), Santiago (Chile) and Seville (Spain)

Discursive Construction of Power in Students’ Anonymous Feedback

Complaint sequences across proficiency levels: the contribution of pragmatics and multimodality

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