Am I welcome here? Exploring how ethnic consumers assess their place identity

Rosenbaum, Mark S.; Montoya, Detra Y.

doi:10.1016/j.jbusres.2006.09.026

Cited by 142 publications

(124 citation statements)

References 26 publications

(29 reference statements)

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“…Place attachment is defined as a person's psychological attachment to a place, ranging from communities and marketplaces to cities, and it has strong implications in commercial settings (Debenedetti et al, 2014;Rosenbaum & Montoya, 2007). Place attachment broadly refers to the idea that people are "attached" to places if they share an emotional tie and if they associate place-related meaning from social interactions occurring within the place (Milligan, 1998 safety/security, socialization, and entertainment.…”

Section: Place Attachmentmentioning

confidence: 99%

A Transformative Service View on the Effects of Festivalscapes on Local Residents' Subjective Well-Being

2018

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Festivals benefit the local service economy and reinforce social cohesion within the local community. This study draws on transformative service research to argue that festivalscapes have a transformational impact on local residents' cocreation behavior and thus their subjective well-being. Data were collected during the 2016 Taipei lantern festival, amounting to 945 valid survey responses. Our analysis finds that cues related to the festival environment positively influence local residents' sense of place attachment, cocreation behavior, and subjective well-being. Place attachment mediates the relationship between festival environmental cues and customer cocreation behavior. More significantly, the higher the degree of intercustomer social support is perceived to be by local residents during the festival, the greater the sense of attachment to the local community shown. This study contributes to transformative service research by demonstrating that local residents' subjective well-being is an essential part of the service ecosystem in hosting a festival. Festival service managers should consider the local community's perception of festivals to simultaneously boost local service sustainability and ecosystem well-being. Service managers may determine improvements to the stimulation of intercustomer social support, as it plays a transformative role, adding value to festivals.

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Section: Place Attachmentmentioning

confidence: 99%

A Transformative Service View on the Effects of Festivalscapes on Local Residents' Subjective Well-Being

2018

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“…Social stimuli of a servicescape include employees, customers, social density and displayed emotions of others (Edvardsson, Enquist, & Johnston, 2010;Rosenbaum & Montoya, 2007). Solomon (1983) stated that a great consumption experience is largely shaped by consumers' social activities.…”

Section: Social Dimensionmentioning

confidence: 99%

The Impact of Fitness Center Servicescape on Individual Behavior: The Mediating Role of Emotional Response

Ong

Yap

2017

Journal of Global Sport Management

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This study assesses the impact of fitness centers' servicescape on individual behavior, exploring the mediating role of the Emotional Response between servicescape dimensions and individual behavior amongst customers of the Malaysian fitness industry. Consumers place great emphasis on the surrounding environmental stimuli which facilitates engagement during active fitness activity. 200 samples were collected from six different Malaysian fitness franchises and questions focused mainly on members perceptions of servicescape and how this affects behavior. Multiple linear regression and mediation model analysis reveals positive direct effects of the Physical and Natural dimensions of servicescape on individual behaviour, whilst mediating effects of Emotional Response are present for indirect relationships of Social and Natural dimension on individual behaviour. The results of this study serve to help the management of the fitness centers' servicescape which will encourage more members' engagement during their fitness regime while improving word of mouth marketing through their increased satisfaction.

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“…Aal dan Abbas (2016) mengklasifikasikan servicescape menjadi 2 yaitu: 1. Social servicescape Social servicescape didefinisikan sebagai hubungan antara konsumen dengan karyawan (Rosebaum & Montoya, 2007) serta mengacu pada bagaimana pelayanan suatu lingkungan disajikan dan diinterpretasikan (Dong & Siu, 2013). Social servicescape akan terasa melalui orang lain, yaitu karyawan maupun konsumen lain yang sedang berkunjung (Aal & Abbas, 2016).…”

Section: Servicescapeunclassified

Peran Servicescape Dalam Meningkatkan Hotel Image Dan Revisiting Intention Pada Hotel Bintang 5

Ayunisa

2018

manaj. pemasar. jasa.

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Am I welcome here? Exploring how ethnic consumers assess their place identity

Cited by 142 publications

References 26 publications

A Transformative Service View on the Effects of Festivalscapes on Local Residents' Subjective Well-Being

A Transformative Service View on the Effects of Festivalscapes on Local Residents' Subjective Well-Being

The Impact of Fitness Center Servicescape on Individual Behavior: The Mediating Role of Emotional Response

Peran Servicescape Dalam Meningkatkan Hotel Image Dan Revisiting Intention Pada Hotel Bintang 5

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