All hands on deck to tweet #sandy: Networked governance of citizen coproduction in turbulent times

Chatfield, Akemi Takeoka; Reddick, Christopher G.

doi:10.1016/j.giq.2017.09.004

Cited by 86 publications

(93 citation statements)

References 42 publications

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“…Social media has emerged as an important medium for governments and citizens to capture and explain crisis situations, make public decisions, and take action accordingly (Panagiotopoulos, Barnett, Bigdeli, & Sams, 2016). Government agencies in various countries have used social media to perform crisis communication and management (Chatfield & Reddick, 2018).…”

Section: Gsm and Crisis Managementmentioning

confidence: 99%

“…Citizen engagement during times of crisis is crucial for understanding public priorities and concerns, while minimizing mass panic, fear, and anxiety. Through engagement with the public, governments can develop citizens' understanding of their actions and self-resilience in crisis response, as well as increasing the capabilities of government agencies in processing crisis information and providing public services (Chatfield & Reddick, 2018; del Mar G� alvez-Rodríguez, Haro-de-Rosario, García--Tabuyo, & Caba-P� erez, 2019; Graham, Avery, & Park, 2015;Stark & Taylor, 2014). Citizen engagement refers to the involvement of citizens in public affairs, with the aim of building trusted relationships beyond simple information exchange.…”

Section: Introductionmentioning

confidence: 99%

“…Indonesian government agencies used Twitter for cooperative production with citizens to deliver early warning messages during the 2012 Tsunami, improving their efficiency in public information services (Chatfield, Scholl, & Brajawidagda, 2013). In the United States, during the 2012 Hurricane Sandy crisis, government agencies used Twitter to engage citizens in public services development (Chatfield & Reddick, 2018), although they selectively engaged stakeholders, including citizens, peer government departments, and media agencies (Liu & Xu, 2019).…”

Section: Introductionmentioning

confidence: 99%

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Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis

Chen

Wei

et al. 2020

Computers in Human Behavior

446

548

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A R T I C L E I N F OKeywords: government social media citizen engagement dialogic communication theory media richness theory emotional valence crisis management A B S T R A C TDuring times of public crises, governments must act swiftly to communicate crisis information effectively and efficiently to members of the public; failure to do so will inevitably lead citizens to become fearful, uncertain and anxious in the prevailing conditions. This pioneering study systematically investigates how Chinese central government agencies used social media to promote citizen engagement during the COVID-19 crisis. Using data scraped from 'Healthy China', an official Sina Weibo account of the National Health Commission of China, we examine how citizen engagement relates to a series of theoretically relevant factors, including media richness, dialogic loop, content type and emotional valence. Results show that media richness negatively predicts citizen engagement through government social media, but dialogic loop facilitates engagement. Information relating to the latest news about the crisis and the government's handling of the event positively affects citizen engagement through government social media. Importantly, all relationships were contingent upon the emotional valence of each Weibo post. )is researcher at the School of Journalism and New Media, Xi'a Jiaotong University in China. She has been studying for information behavior and interaction, and information analysis on the new media.Richard Evans (richard.evans@brunel.ac.uk) is a Senior Lecturer at the College of Engineering, Design and Physical Sciences, Brunel University London, United Kingdom. His research interests are social media and organizational behavior, and knowledge management.

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Section: Gsm and Crisis Managementmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis

Chen

Wei

et al. 2020

Computers in Human Behavior

446

548

View full text Add to dashboard Cite

show abstract

“…In emergency situations, social media could assist governments and public administration to streamline their communications, prevention, and coordination of response activities [Wukich 2016]. This is so as these platforms enable what scholars have named as citizen networked co-production [Chatfield and Reddick 2018;Chatfield et al 2013] (i.e., situations with governments' communication and coordination responses overwhelmed by an emergency crisis); hence, social media might help authorities to spread their messages due to the collaborative action of citizens sharing and even posting additional information. Since the beginning of the crisis, the Spanish Government, as well as many others, used social media (mostly Twitter) to provide information, encouraging citizens to socialize critical messages and collaboration using the hashtag #EsteVirusLoParamosUnidos (#UnitedWeStopThisVirus).…”

Section: Collaborative and Social Technologies For Co-production In Gmentioning

confidence: 99%

“…Also, the campaign included recommendations from the Ministry of Health, as well as messages appealing to the civic common sense of the population to curb the contagion curve and keep mobility to the minimum. For this purpose, authorities sought to obtain citizens' help to achieve high levels of dissemination and searched for citizen-networked co-production [Chatfield and Reddick 2018]. Therefore, #EsteVirusLoParamo-sUnidos (#UnitedWeStopThisVirus) encompasses information and actions flowing from central government and public administrations to citizens (authority to citizens approach) [Reuter and Kaufhold 2018], broadly supported by citizens' retweets.…”

Section: Citizen-networked Co-production Of Crisis Communication Usinmentioning

confidence: 99%

Using Collaborative Technologies and Social Media to Engage Citizens and Governments during the COVID-19 Crisis. The Case of Spain

Criado

Guevara-Gómez

Villodre

2020

Digit. Gov.: Res. Pract.

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During the COVID-19 crisis, governments around the world have been organizing activities to foster citizens' participation during the lockdown. In Germany and Estonia, for example, their governments launched civic hackathons during March 2020 to find new solutions to the challenges associated with the COVID-19 crisis. This article is intended to provide evidence about the utilization of collaborative and social platforms to foster co-production with citizens during the COVID-19 crisis in Spain. In the case of "Frena la Curva," (Flattening the Curve), a metalab fostered by the innovation lab of the regional Government of Aragon, the scalability of the platform has even facilitated spreading this collaborative initiative to different countries. Regarding the use of social media hashtags, including "#EsteVirusLoParamosUnidos," Spanish authorities have encouraged citizen-networked co-production for communication and crisis coordination. These two cases illustrate how digital platforms have been used to offer a more agile response to COVID-19.

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Driving citizen engagement through Twitter: The case ofCOVID‐19 vaccination drive in India

Annamalai

Chandrasekaran

Pathak

2023

Journal of Public Affairs

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Effective crisis communication is essential to efficiently handle the uncertainty and anxiousness of citizens during the COVID‐19 crisis. Government Twitter handles are an excellent platform for faster information dissemination and engaging citizens. While most government ministries actively use Twitter, limited attention is given to its modus operandi. Using data retrieved from the official Twitter handle of 'The Ministry of Health and Family Welfare' (MOHFW) of India, the current study examines the effect of the content characteristics, including content type and media type, on citizen engagement measured as tweet likes and retweets. The findings are based on 3742 tweets from MOHFW, recording more than 4.06 million likes and 1.23 million retweets over the initial six months of the largest COVID‐19 vaccination drive. Results show that content‐sharing guidance for stakeholders gained the maximum engagement, while the latest news about the COVID‐19 crisis resulted in the least engagement. Photos gained maximum engagement, while statuses resulted in the least engagement. The results illuminate the textual features of the government's Twitter communication and will enable policymakers to manage their social media content strategy diligently.

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All hands on deck to tweet #sandy: Networked governance of citizen coproduction in turbulent times

Cited by 86 publications

References 42 publications

Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis

Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis

Using Collaborative Technologies and Social Media to Engage Citizens and Governments during the COVID-19 Crisis. The Case of Spain

Driving citizen engagement through Twitter: The case ofCOVID‐19 vaccination drive in India

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