2022
DOI: 10.18421/tem113-40
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AI-Enabled Marketing Solutions in Marketing Decision Making: AI Application in Different Stages of Marketing Process

Abstract: The digital transformation led by disruptive technologies can help organizations address numerous challenges and deliver better customer value through innovative technologies in all business areas. Artificial intelligence (AI) is finding its application in various business disciplines and is expected to be one of the most important technological tools used in marketing in the years to come. The paper addresses the expected role of artificial intelligence solutions in marketing decision-making throughout the fi… Show more

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Cited by 21 publications
(8 citation statements)
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“…Nevertheless, the success of personalization and customization will always depend on the quality of the customer data collected, the volume of available data, the analytical capabilities of the analytical algorithms to provide the correct insights and the implementation of those insights. (Ljepava, 2022(Ljepava, , p. 1310 From this point of view, it might seem possible to use in marketing in terms of customer data and marketing communication tools just in the field of advertising, especially in performance communication and with a simpler impact on the end customer, as can also be seen from the Table 1…”
Section: Discussionmentioning
confidence: 99%
“…Nevertheless, the success of personalization and customization will always depend on the quality of the customer data collected, the volume of available data, the analytical capabilities of the analytical algorithms to provide the correct insights and the implementation of those insights. (Ljepava, 2022(Ljepava, , p. 1310 From this point of view, it might seem possible to use in marketing in terms of customer data and marketing communication tools just in the field of advertising, especially in performance communication and with a simpler impact on the end customer, as can also be seen from the Table 1…”
Section: Discussionmentioning
confidence: 99%
“…This data-driven approach ensures that marketing budgets are invested in channels that deliver the highest returns (Campbell, et. al., 2020, Ljepava, 2022, Novak, Bennett & Kliestik, 2021.…”
Section: Integration Of Artificial Intelligence In Digital Marketing ...mentioning
confidence: 99%
“…In contrast, Brown [19]employed an interviewbased methodology to gain insights into the factors influencing student interest in AI within marketing courses. A study conducted by Ljepava [20]examined the effects of AI-enabled digital marketing initiatives on financially disadvantaged consumers, representing a very selective investigation in this field. The study highlights the need of human connections to attain optimal consumer engagement and experience.…”
Section: Marketing and Salesmentioning
confidence: 99%