Agreement and disagreement in family vacation decision-making

Bronner, Fred; Hoog, Robert de

doi:10.1016/j.tourman.2007.12.001

Cited by 94 publications

(98 citation statements)

References 24 publications

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“…The sample in this research is a subsample from the sample of the Dutch "Continu Vakantie Onderzoek" (CVO [Continuous Vacation Panel]; see also Bargeman and van der Poel 2006;Bronner and de Hoog 2008a). This panel consists of respondents who report on their vacation behavior four times a year.…”

Section: Methodsmentioning

confidence: 99%

Vacationers and eWOM: Who Posts, and Why, Where, and What?

Bronner

Hoog

2010

Journal of Travel Research

Self Cite

400

272

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Vacationers not only read and use information from the Internet during their choice process, but also post information on the Internet. This posted information is described as eWOM (electronic word of mouth). The central questions are, which type of vacationers do post, with which motivations do they post reviews, on which type of site, and what are the message characteristics? These questions are approached in a way that differs from the usual site-centered approach. It is topiccentered and independent of a specific review site, and it focuses on motivations for all vacation sites. The conclusion is that why a vacationer makes a contribution influences the choice of a site to which he or she contributes and what he or she contributes. The main discriminating motivational factor is the one that sets vacationers with a primarily self-directed motivation apart from those with a more other-directed help motivation. Implications for tourism research and vacation marketing are discussed.

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Section: Methodsmentioning

confidence: 99%

Vacationers and eWOM: Who Posts, and Why, Where, and What?

Bronner

Hoog

2010

Journal of Travel Research

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400

272

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“…The sample is a sub-sample drawn randomly from the sample of the Dutch "Continu Vakantie Onderzoek" (CVO -Continuous Vacation Panel; see also Bargeman & van der Poel 2006;Bronner & de Hoog, 2008). This panel consists of respondents who report on their vacation behaviour four times a year.…”

Section: Methodsmentioning

confidence: 99%

“…This can be done a priori by the researchers (see for example Bronner & de Hoog, 2008) or can be based on consumer perceptions. In this research the last approach was chosen.…”

Section: Rq4: What Is the Effect Of Type Of Sub-decision Upon Use Of mentioning

confidence: 99%

Consumer-Generated versus marketer-generated websites in consumer decision making

Bronner

Hoog

2010

International Journal of Market Research

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122

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Consumer-generated versus marketer-generated websites in consumer decision making Bronner, A.E.; de Hoog, R. Published in: International Journal of Market Research DOI:10.2501/S1470785309201193 Link to publication Citation for published version (APA):Bronner, F., & de Hoog, R. (2010). Consumer-generated versus marketer-generated websites in consumer decision making. International Journal of Market Research, 52(2), 231-248. DOI: 10.2501/S1470785309201193 General rightsIt is not permitted to download or to forward/distribute the text or part of it without the consent of the author(s) and/or copyright holder(s), other than for strictly personal, individual use, unless the work is under an open content license (like Creative Commons). Disclaimer/Complaints regulationsIf you believe that digital publication of certain material infringes any of your rights or (privacy) interests, please let the Library know, stating your reasons. In case of a legitimate complaint, the Library will make the material inaccessible and/or remove it from the website. Please Ask the Library: http://uba.uva.nl/en/contact, or a letter to: Library of the University of Amsterdam, Secretariat, Singel 425, 1012 WP Amsterdam, The Netherlands. You will be contacted as soon as possible. These kinds of reviews are described as eWOM (electronic Word-Of-Mouth). Our central question is: are consumers using these reviews, and what is the role of eWOM as compared with commercial-marketer-generated information and advertising on the Internet. The vacation decision process was used as the domain of investigation, but also these results are compared with four other domains. The conclusion is that the roles of both types of sites are complementary.Furthermore, it was found that overall, positive and neutral/mixed contributions to consumergenerated websites are far more frequent than negative ones. Based on these findings, the implications for marketing and advertising strategies are sketched out: additional to existing strategies, market research has to monitor the eWOM about brands and, by using this information companies should flexibly adapt their advertising to the discussion points raised at the consumergenerated sites. Consumergenerated versus marketergenerated websites in consumer decision making *Revised manuscript2 Consumergenerated versus marketergenerated websites in consumer decision making ABSTRACTInternet users are encouraged to rate and review all kinds of services and products. These kinds of reviews are described as eWOM (electronic Word-Of-Mouth). Our central question is: are consumers using these reviews, and what is the role of eWOM as compared with commercialmarketer-generated information and advertising on the Internet. The vacation decision process was used as the domain of investigation, but also these results are compared with four other domains. The conclusion is that the roles of both types of sites are complementary. Furthermore, it was found that overall, positive and neutral/mixed contributions to consumergenerated websites are f...

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“…Complexity arises from the fact that travel decision-making involves multiple decisions about the various elements of the vacation itinerary (Decrop & Snelders, 2004;Hyde & Lawson, 2003), some of which are made prior to the arrival, while others are made while at the destination (Choi et al, 2012). Moreover, these models do not take into account dyadic or group decisions, which have been shown to be common in a tourism context (Bronner & de Hoog, 2008;Kang & Hsu, 2005;Litvin et al, 2004) and which we will discuss further in the section on group and joint decision-making. Finally, complexity is also heightened by the fact that many travel decisions are highly influenced by situational factors (Decrop & Snelders, 2004;March & Woodside, 2005).…”

Section: Decision-makingmentioning

confidence: 99%

Consumer behaviour in tourism: Concepts, influences and opportunities

Cohen

Prayag

Moital

2013

Current Issues in Tourism

511

333

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Although consumer behaviour (CB) is one of the most researched areas in the field of tourism, few extensive reviews of the body of knowledge in this area exist. This review article examines what we argue are the key concepts, external influences and opportune research contexts in contemporary tourism CB research. Using a narrative review, we examine the CB literature published in three major tourism journals from 2000 to 2012. Of 519 articles identified and reviewed, 191 are included in this article. We examine the development of and scope for future research on nine key concepts, including decision-making, values, motivations, self-concept and personality, expectations, attitudes, perceptions, satisfaction, trust and loyalty. We then examine three important external influences on tourism behaviour, technology, Generation Y and the rise in concern over ethical consumption. Finally, we identify and discuss five research contexts that represent major areas for future scholarship: group and joint decision-making, under-researched segments, cross-cultural issues in emerging markets, emotions and consumer misbehaviour. Our examination of key research gaps is concluded by arguing that the hedonic and affective aspects of CB research in tourism must be brought to bear on the wider CB and marketing literature.Keywords: consumption; travel; behaviour; marketing; research agenda Introduction Consumer behaviour (CB) involves certain decisions, activities, ideas or experiences that satisfy consumer needs and wants (Solomon, 1996). It is 'concerned with all activities directly involved in obtaining, consuming and disposing of products and services, including the decision processes that precede and follow these actions' (Engel, Blackwell, & Miniard, 1995, p. 4). CB remains one of the most researched areas in the marketing and tourism fields, with the terms 'travel behaviour' or 'tourist behaviour' typically used to describe this area of inquiry. Few comprehensive reviews of the literature on CB concepts and models exist in the field of tourism. Exceptions include Moutinho (1993) who reviews the social and psychological influences on individual travel behaviour with the aim of developing a model of tourist behaviour and Dimanche and Havitz (1995) Tourism, 2014 Vol. 17, No. 10, 872 -909, http://dx.doi.org/10.1080/13683500.2013 four concepts (ego-involvement, loyalty and commitment, family decision-making and novelty-seeking) in an attempt to methodologically advance CB in tourism studies.A lack of comprehensive reviews is not only due to the extensive breadth of the topic area itself, but also because travel behaviour is generally considered as a continuous process that includes varied yet inter-correlated stages and concepts that cannot always be analysed separately (Mill & Morrison, 2002). Tourism researchers have reviewed individual concepts (e.g. Riley, Niininen, Szivas, & Willis, 2001, on loyalty), specific influences (e.g. Moutinho, 1993, on social influences on CB), and particular research contexts (e.g. Hong, Lee, L...

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Agreement and disagreement in family vacation decision-making

Cited by 94 publications

References 24 publications

Vacationers and eWOM: Who Posts, and Why, Where, and What?

Vacationers and eWOM: Who Posts, and Why, Where, and What?

Consumer-Generated versus marketer-generated websites in consumer decision making

Consumer behaviour in tourism: Concepts, influences and opportunities

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