Abstract:Media representations of the Covid-19 pandemic and its devastating consequences have shaped people’s fears, anxiety, and perceptions of vulnerability. Social scientists have examined the consequences of how information is “framed.” Framing theory asserts that issues can be portrayed differently by emphasizing or de-emphasizing aspects and information. According to Lakoff (2004) the impact of a message is not based on what is said but how it is said. Theories of framing focus on how the media frames issues, whi… Show more
“…As coverage on COVID‐19 continues to dominate the headlines, messages propagated by the media should be crafted more tactfully in order not to be inimical to ongoing calls to reframe aging (Busso et al., 2019 ; Jarrott et al., 2019 ; Ng, 2021a ; Ng & Indran, 2022d ; Sweetland et al., 2017 ). Besides ensuring that older persons are not constantly singled out as a homogeneous entity, inclusive terms such as “we” and “us” should be used to avoid perpetuating an “us versus them” mindset (Berridge & Hooyman, 2020 ; Schnell et al., 2021 ). This will replace the existing narrative from one of COVID‐19 as a virus that older adults must be protected from to one that sees the pandemic as a broader issue which society can overcome as a collective (Xiang et al., 2021 ).…”
The COVID‐19 crisis has sparked a resurgence of scholarly interest in the issue of ageism. Whether the outbreak thwarts or facilitates efforts to combat ageism hinges upon public sentiments toward the older demographic. This study aims to explore discourse surrounding older adults by analyzing 183,179 related tweets posted during the COVID‐19 pandemic from February to December 2020. Overall, sentiments toward older adults became significantly less negative over time, being the least negative in April, August, and October, though the score remained below the neutral value throughout the 11 months. Our topic modelling analysis generated four themes: “The Need to Protect Older Adults” (41%), “Vulnerability and Mortality” (36%), “Failure of Political Leadership” (12%), and “Resilience” (11%). These findings indicate nascent support for older adults, though attempts to show solidarity may well worsen benevolent ageism.
“…As coverage on COVID‐19 continues to dominate the headlines, messages propagated by the media should be crafted more tactfully in order not to be inimical to ongoing calls to reframe aging (Busso et al., 2019 ; Jarrott et al., 2019 ; Ng, 2021a ; Ng & Indran, 2022d ; Sweetland et al., 2017 ). Besides ensuring that older persons are not constantly singled out as a homogeneous entity, inclusive terms such as “we” and “us” should be used to avoid perpetuating an “us versus them” mindset (Berridge & Hooyman, 2020 ; Schnell et al., 2021 ). This will replace the existing narrative from one of COVID‐19 as a virus that older adults must be protected from to one that sees the pandemic as a broader issue which society can overcome as a collective (Xiang et al., 2021 ).…”
The COVID‐19 crisis has sparked a resurgence of scholarly interest in the issue of ageism. Whether the outbreak thwarts or facilitates efforts to combat ageism hinges upon public sentiments toward the older demographic. This study aims to explore discourse surrounding older adults by analyzing 183,179 related tweets posted during the COVID‐19 pandemic from February to December 2020. Overall, sentiments toward older adults became significantly less negative over time, being the least negative in April, August, and October, though the score remained below the neutral value throughout the 11 months. Our topic modelling analysis generated four themes: “The Need to Protect Older Adults” (41%), “Vulnerability and Mortality” (36%), “Failure of Political Leadership” (12%), and “Resilience” (11%). These findings indicate nascent support for older adults, though attempts to show solidarity may well worsen benevolent ageism.
“…However, limited H&T research has investigated attitudes toward the older workforce, especially in the post-pandemic era. This is an important period to investigate age-group dynamics and attitudes at the workplace, because the COVID-19 pandemic was disproportionally framed by the media from an ageist perspective (Schnell et al , 2021). Drawing on the media priming theory and the TMT, the present study builds an integrated research model to predict the underlying mechanism through which younger H&T workers’ media-induced reactions affect their willingness to work with their older counterparts.…”
Section: Discussionmentioning
confidence: 99%
“…grandparents) with which younger employees can resonate. In addition, H&T practitioners are suggested to use more inclusive language (Schnell et al , 2021), such as “we” rather than “they.” This change could make younger employees feel that they are working toward a common goal with older people together.…”
Section: Discussionmentioning
confidence: 99%
“…According to the TMT, older people may represent tangible threats to young people, because the former compete for finite resources, power and influence and opportunities in society (Spaccatini et al, 2022). During the pandemic, older people were repeatedly mentioned in the news as competing for scarce medical resources and susceptible to sickness (Schnell et al, 2021). These negative images may remind younger H&T employees that their older colleagues are competing for resources at the workplace.…”
Section: Terror Management Theorymentioning
confidence: 99%
“…During the pandemic, older people were mostly stereotyped in negative lights. Cognitively, they were often portrayed as frailer physically, more socially isolated, less able to work or contribute to society and more dependent on younger generations to protect them (Schnell et al , 2021). Emotionally, older people were largely associated with negative emotions such as fear, sadness and anger (Metzler et al , 2021; Renström and Bäck, 2021).…”
Purpose
This study aims to investigate the impacts of pandemic-related media coverage on younger hospitality and tourism employees’ ageist attitudes toward older people by applying the media priming theory and the terror management theory.
Design/methodology/approach
This study takes a mixed-method approach through an online survey. A total of 416 usable responses are collected from current US hospitality and tourism employees under 55 years. Qualitative data were analyzed using word cloud. Partial least squares structural equation modeling is then used to test the hypothesized model.
Findings
The study’s results show that younger employees' cognitive reaction negatively affects aging anxiety and intergenerational tension, which subsequently influence their willingness to work with older people. Negative media-induced emotions are positively associated with aging anxiety, whereas positive emotions exert no significant impact. Intergenerational contact frequency moderates the effect of intergenerational tension on younger employees’ willingness to work with older people.
Research limitations/implications
This study’s findings contribute to the hospitality and tourism workforce literature by considering the priming effects of media coverage on younger employees’ attitudes toward self-aging and the older group. This study also offers managerial insights on developing effective age-inclusion interventions to reduce workplace ageism in the post-pandemic era.
Originality/value
Existing hospitality and tourism studies on older workers are scant and largely descriptive. To the best of the authors’ knowledge, this study is the first study that assesses the effects of pandemic-related media coverage on workplace ageism toward older people among the current hospitality and tourism workforce.
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