“…Much attention has been paid to soft skills and their importance for various careers (Keevy, 2016; Viswanathan, 2009; Anthony and Garner, 2016; Pulko and Parikh, 2003; Tsey et al , 2018; Yadin, 2012; Ritter et al , 2018; Sasirekha and Jayalakshmi, 2016; Freitas and Routledge, 2013; Ibrahim et al , 2017; Vetráková et al , 2019). Vetráková et al (2019) find out that, when evaluating job candidates, leaders in the hotel industry rank soft skills much higher than other skills taught on the job, which confirms the importance of soft skills to both employers and employment assistance agencies. Soft skills can be classified into five areas: personal effectiveness, relationship and service skills, impact and influence skills, achievement skills and cognitive skills (Snell et al , 2016).…”