After serendipity strikes: Creating value from encountered information

Abstract

Existing research into serendipitous information encountering has focused on how people stumble upon information, rather than how they create value from the information encountered. This online diary study with follow-up interviews provides an enriched understanding of the subjective value of information encounters and the motivators, barriers and actions involved in creating value from them. We leverage our findings to generate design suggestions for digital information tools aimed at assisting in creating value from encountered information.

Down the rabbit hole: Investigating disruption of the information encountering process

“…Even without specific deadlines, participants sometimes refrained from engaging with encountered information (supporting O'Brien and Toms, 2008;Makri et al, 2017); P4 preferred capturing encountered information for later review as immediate follow-up "would take too long." P16 described looking for weekend activities and, while viewing a movie list, discovered the name of an actress she liked.…”

Ideation as an Intellectual Information Acquisition and Use Context: Investigating Game Designers' Information‐Based Ideation Behavior

“…This definition has been subsequently expanded to include three types of finding useful information unexpectedly, when: 1) looking for information on something else (i.e. only partly or seeminglyunrelated to the information found), in line with Erdelez's definition, 2) looking for information, but not anything in particular and 3) not looking for information at all (Makri et al, 2017). Makri and Warwick (2010) found architectural and urban designers experienced the first type, while our game designers experienced all three, and all served to drive ideation.…”

“…Creating value from encountered information often requires considerable effort (Makri et al, 2017) which can restrict the types of encountering examples collected in HIB research to those that have not fully come to fruition. These examples concretely demonstrate how encountered information can drive idea generation and development.…”

“…They also demonstrate the connection between encountering and ideation; André et al (2009) argue that insight is a desired intellectual effect of encountering. In this vein, insight can be regarded as both a determinant and outcome of encountering; it is required to make mental bisociations between information found and an existing task or interest (Makri et al, 2017) and can occur as a result, manifesting as new ideas.…”

"Không tìm mà thấy" trong hoạt động khởi nghiệp

“…Nhiều nhà nghiên cứu nhìn thấy giá trị chiến lược của tiếp cận này trong việc đào tạo ra một năng lực khó nắm bắt: sáng tạo (Makri, Ravem, & McKay, 2017;Papaleontiou-Louca, Varnava-Marouchou, Mihai, & Konis, 2014;Koivisto, 2017).…”