After 20 years, what has remained of TQM?

Bernardino, Lis Lisboa; Teixeira, Francisco Lima Cruz; Jesus, Abel Ribeiro de; Barbosa, Ava Santana; Lordêlo, Maurício Santana; Lepikson, Herman Augusto

doi:10.1108/ijppm-11-2014-0182

Cited by 9 publications

(10 citation statements)

References 19 publications

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“…As a whole, these findings suggest that, while the TQM concept has persisted (Venkateswarlu and Nilakant 2005), there is much variation in terms of implementation patterns. Therefore, it is still, to a large extent an open question precisely what parts of the TQM concept have persisted in practice (Bernardino et al 2016).…”

Section: Methodsmentioning

confidence: 99%

Have the Reports of TQM’s Death Been Greatly Exaggerated? A Re-Examination of the Concept’s Historical Popularity Trajectory

Madsen

2020

Administrative Sciences

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There is a vast literature on Total Quality Management (TQM), one of the most influential management concepts introduced during the twentieth century. In the TQM literature, there are multiple conflicting views on TQM’s historical popularity trajectory. In the past, commentators have debated whether TQM represents a lasting trend, or instead should be considered a more short-lived management fad or fashion. Since the 1990s, skeptics have speculated about the imminent fall, death, and burial of TQM, and even delivered eulogies. However, others claim that the level of interest has picked back up and that TQM is alive and well. Therefore, this paper attempts to synthesize and reconcile these differing views on the long-term trajectory of TQM and provide an updated picture and status report, taking into account the latest findings and developments in research and practice. The evidence reviewed in this paper suggests that, even though TQM has become much less noticeable in public management discourse compared to the heydays of the 1980s and 1990s, the concept has persisted and even to this day remains widely used by organizations worldwide.

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Section: Methodsmentioning

confidence: 99%

Have the Reports of TQM’s Death Been Greatly Exaggerated? A Re-Examination of the Concept’s Historical Popularity Trajectory

Madsen

2020

Administrative Sciences

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“…Case study Bernardino et al (2016) The appropriation of the TQM model was more widespread in the management area. However, what should in principle be to improve the system, created more demand for records and notes that caused a loss of focus on problems.…”

Section: Methodsmentioning

confidence: 99%

“…Case study Moreira and Cheng (2010) Source: Own Authorship From the bibliographic search, it is perceived organizations that implemented several quality tools, seeking a management that established meaningful communication with suppliers (Silva et al, 2019), and in addition organizations that seek contact with employees to improve informal internal communication and achieve "quality teams", going in confrontation with the traditional behavior of management models (Bernardino et al, 2016). However, it shows that the changes in the internal coordination system were not structured with the same efficiency, since only three studies demonstrated organizations with well-established goals in the various functions, obtaining a high administration committed to the TQM plan (Silva et al, 2019;Bernardino et al, 2016;Berssaneti et al,2016).…”

Section: Methodsmentioning

confidence: 99%

“…These companies have a management system that seeks to disseminate uniform information, that is, application of TQM in all departments. Teamwork is stimulated at the managerial and strategic levels, while at the operational level the integration of communication serves to engage workers in the organization's goals, seeking the best solution of problems and increasing the quality of products /services (Silva et al, 2019;Bernardino et al 2016).…”

Section: Methodsmentioning

confidence: 99%

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Representative Actions of Total Quality Management in Brazilian Companies: A Systematic Review

et al. 2021

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Total Quality Management (TQM) refers to a strategy used by the administrative sector so that all organizational levels understand the representativeness of adding quality to business procedures. Therefore, the present study aims to conduct a systematic literature review of high impact research on development of Total Quality Management in Brazilian companies, to identify the transformation procedures that are inserted in organizations. To that end, the Methodi Ordinatio was applied to the raw portfolio to identify the most relevant, high impact, studies in the area. Scopus and Web of Science databases were used from 2010 to 2019. Mendeley, EndNote and VOSviewer were used for reference management and clustering topics. The results show the main trends in the referred body of literature, organizational transformation procedures are related to the top-down model. It was evaluated that management based on shared responsibilities is used by few Brazilian companies, the relationship with suppliers is in the process of change and Total Quality Management is initially implemented in conjunction with some changes in the company, especially in the structure of organizational levels. Furthermore, this study gives an overview that the classic concept of Taylorism is still present in the structure of companies in Brazil and the process of continuous improvement is under a process of transformation.

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“…Portanto, parte-se do pressuposto que a proposta de um modelo para gestão de repositórios deve estar acompanhada de estratégias para melhoria contínua dos processos, nos moldes do que podemos encontrar em outras áreas do conhecimento, como em processos de manufatura nas Engenharias e na própria abordagem da Gestão da Qualidade (BERNARDINO et al, 2016).…”

Section: Introductionunclassified

Modelo de Maturidade para Repositórios Digitais: um caminho para sua adoção na gestão de dados de pesquisa | Digital Repositories Maturity Model: a way to its adoption in Research Data Management

Ribeiro

2019

Liinc Rev.

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RESUMO O acesso aberto à produção em Ciência e Tecnologia vem impulsionando os debates sobre a adoção e uso de instrumentos para compartilhamento da produção científica. Este relato propõe um modelo de maturidade que trata de forma integrada os repositórios confiáveis de documentos e os repositórios de dados, formando a noção de repositório digital integrado, para posicionar a instituição em um nível de maturidade para estes instrumentos de compartilhamento da produção científica. Apresenta o estudo sobre modelos de maturidade como forma de avaliação da qualidade para repositórios. Adota o modelo CMMI como referência, relacionado os respectivos níveis. Apresenta um estudo sobre repositórios confiáveis e critérios de avaliação, finalizando a proposta com a inclusão dos princípios FAIR no processo de avaliação. Fazendo uso de uma combinação de métodos para desenvolvimento da investigação, propõe a avaliação da qualidade de repositórios do estado do Rio de Janeiro segundo o modelo elaborado. Propõe a consolidação dos resultados em um modelo de avaliação estruturado em níveis de maturidade, incluindo um método de avaliação para repositórios integrados.Palavras-chave: Modelo de Maturidade; Repositório Digital; Gestão da Qualidade; Ciência Aberta; Repositório Confiável; Princípios FAIR.ABSTRACT Open access to research outcomes and data obtained in Science and Technology production has risen debates about the adoption and use of sharing tools for those outcomes. This research proposes a maturity model that unifies trusted document repositories and data repositories to form a notion of an integrated digital repository, setting this institution on a maturity level regarding these scientific production sharing tools. It also presents studies on these maturity models as ways to evaluate the quality of those data repositories. It adopts the CMMI model as a reference, relating to its respective levels. It presents a study on trustworthy repositories and evaluation criteria and concludes with the incorporation of FAIR principles into the evaluating process. Using a combination of methods to develop its investigation, the research proposes the use of this maturity model to evaluate Rio de Janeiro state repositories. Finally, it proposes the consummation of its results using an evaluation scheme structured in maturity levels, which includes an evaluation method for integrated repositories.Keywords: Maturity Model; Digital Repository; Quality Management; Open Science; Trustworthy Repository; FAIR Principles.

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After 20 years, what has remained of TQM?

Cited by 9 publications

References 19 publications

Have the Reports of TQM’s Death Been Greatly Exaggerated? A Re-Examination of the Concept’s Historical Popularity Trajectory

Have the Reports of TQM’s Death Been Greatly Exaggerated? A Re-Examination of the Concept’s Historical Popularity Trajectory

Representative Actions of Total Quality Management in Brazilian Companies: A Systematic Review

Modelo de Maturidade para Repositórios Digitais: um caminho para sua adoção na gestão de dados de pesquisa | Digital Repositories Maturity Model: a way to its adoption in Research Data Management

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