Affective commitment and turnover intentions among healthcare professionals: the role of emotional exhaustion and disengagement

Thanacoody, P.R.; Newman, Alexander; Fuchs, Sebastian

doi:10.1080/09585192.2013.860389

Cited by 90 publications

(81 citation statements)

References 77 publications

(103 reference statements)

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“…Emotional exhaustion, the core dimension of burnout [4], is not only detrimental to employees' physical and mental health, but is also harmful to enterprises' sustainable development. According to previous studies, employees who become emotionally exhausted display sabotage behaviors, poor performance, high turnover intentions, and so on [5][6][7]. Unfortunately, emotional exhaustion is a widespread phenomenon, especially among frontline service employees.…”

Section: Introductionmentioning

confidence: 99%

Ethical Leadership as the Reliever of Frontline Service Employees’ Emotional Exhaustion: A Moderated Mediation Model

Zhou¹,

Sheng²,

He³

et al. 2020

IJERPH

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Based on the conservation of resources theory, this study aims to create new knowledge on the antecedents of emotional exhaustion. We explore the internal mechanism and boundary conditions of the impact of ethical leadership on emotional exhaustion, using data gathered from 460 frontline service employees at an airport in China. Employees completed questionnaires regarding ethical leadership, emotional exhaustion, organizational embeddedness, job satisfaction, and demographic variables. After controlling for the effects of demographic variables and company tenure, ethical leadership was found to have a negative impact on emotional exhaustion (β = −0.128, p < 0.01), and to be positively related to organizational embeddedness (β = 0.518, p < 0.01). After adding in the mediating variable (organizational embeddedness), the effect of ethical leadership on emotional exhaustion was no longer significant (β = 0.012, ns), while organizational embeddedness emerged as significantly related to emotional exhaustion (β = −0.269, p < 0.01), implying that the effect of ethical leadership on emotional exhaustion was completely mediated by organizational embeddedness. Simultaneously, the results suggested that job satisfaction could strengthen the mediating effect of organizational embeddedness on emotional exhaustion (the difference in the mediating effect between the groups with respective high and low job satisfaction was −0.096, p < 0.05). This study proposed and validated a moderated mediation model, the implications of which are that ethical leadership is an effective way to alleviate frontline service employees’ emotional exhaustion.

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Section: Introductionmentioning

confidence: 99%

Ethical Leadership as the Reliever of Frontline Service Employees’ Emotional Exhaustion: A Moderated Mediation Model

Zhou¹,

Sheng²,

He³

et al. 2020

IJERPH

View full text Add to dashboard Cite

show abstract

“…It is also observed that staff turnover is the proportion of staff leaving in a given time period but prior to the anticipated end of their contract (Hom, Griffeth, & Gaertner, 1994). Facing the high labour turnover is a major issue for the apparel industry because employee turnover is a serious problem for the organizations in terms of the need to recruit and train employees (Thanacoody, Newman, & Funchs, 2014).…”

Section: Introductionmentioning

confidence: 99%

The Relationships among Emotional Demand, Job Demand, Emotional Exhaustion and Turnover Intention

Azharudeen¹,

Arulrajah²

2018

IBR

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The objectives of this paper are to assess the levels of job demand, emotional demand, emotional exhaustion and employee turnover intention and to examine the relationships among these concepts in the context of three selected apparel manufacturing firms in Eastern region of Sri Lanka. Employee absenteeism and turnover are key issues of apparel firms in Sri Lanka. In order to achieve the objectives of this paper, a questionnaire based survey was conducted among 153 employees of apparel firms and collected data were analyzed by using univariate and bivariate techniques. The findings of this paper revealed that there is a strong positive relationship between emotional demand and emotional exhaustion, emotional demand and turnover intention, job demand and turnover intention, and emotional exhaustion and turnover intention. At the same time, there is a moderate positive relationship between job demand and emotional exhaustion. The findings of the study have various managerial implications for the apparel manufacturing firms to prevent or control employee stress, absenteeism and turnover related issues and to develop good labour-management relationship.

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“…Withinperson analyses have yielded similar findings, linking negative affect to work withdrawal among a sample of bus drivers (Scott & Barnes, 2011). A recent study provided evidence that disengagement mediated the relationship between emotional exhaustion and withdrawal cognitions such as affective commitment and turnover intentions among a sample of health care workers (Thanacoody, Newman, & Fuchs, 2014). These studies collectively suggest that various forms of withdrawal are common responses to resource depletion and self-regulation impairment.…”

Section: Withdrawalmentioning

confidence: 73%

Employee Maintenance: Examining Employment Relationships from the Perspective of Managerial Leaders

Tepper¹,

Simon²

2015

Research in Personnel and Human Resources Management

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Affective commitment and turnover intentions among healthcare professionals: the role of emotional exhaustion and disengagement

Cited by 90 publications

References 77 publications

Ethical Leadership as the Reliever of Frontline Service Employees’ Emotional Exhaustion: A Moderated Mediation Model

Ethical Leadership as the Reliever of Frontline Service Employees’ Emotional Exhaustion: A Moderated Mediation Model

The Relationships among Emotional Demand, Job Demand, Emotional Exhaustion and Turnover Intention

Employee Maintenance: Examining Employment Relationships from the Perspective of Managerial Leaders

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