Advancing E-Government at the Grassroots: Tortoise or Hare?

Norris, Donald F.; Moon, M. Jae

doi:10.1111/j.1540-6210.2005.00431.x

Cited by 496 publications

(345 citation statements)

References 31 publications

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“…The above-indicated results are comparable with research findings (i.e., Norris 2005;Norris and Reddick 2013). Based on four focus groups involving a total of 37 IT and other local U.S. government officials, Norris (2005) found that local governments adopted and implemented online services mostly to provide information and e-services and also to provide citizen access to government officials.…”

Section: Figure 3 External Reasons To Undertake E-services Initiativessupporting

confidence: 83%

Providing Government e-Services: An Extension of Applicability Check for Practitioners

Lagrandeur¹,

Fortier²

2016

RCBR

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Communities are grappling with unanswered questions regarding how to best manage and deliver e-services both within City Hall and with their citizen-clients. Moreover, researchers have raised concerns about the relevance of information systems research for both the academic realm and for real-world practitioners. Accordingly, the goals of this study are twofold. First, we seek to understand the internal and external concerns that result from municipal governments offering online services. We do so by involving practitioners in the research process in order to generate research that will prove useful to them while helping researchers fill gaps between phenomena as they exist in practice and in the current state of academic knowledge. Second, we propose an extension to Rosemann and Vessey's (2008) applicability check approach by offering an example of research focused on problems faced by practitioners who provide egovernment services.Keywords: Practical Relevance, Rigor, Academic Research, Research Process, Applicability Check, Government e-Services Providing Government e-Services: An Extension of Applicability Check for PractitionersThis paper responds to concerns regarding the relevance and rigor of information systems (IS) research for both academics and real-world practitioners. More specifically, we argue that a strategy to obtain relevance is to involve practitioners in the research process (i.e., Benbasat and Zmud 1999;Lee 1999;Thomas and Tymon 1982;Baldridge, Floyd and Markoczy 2004;Tushman and O'Reilly 2007; Rosemann and Vessey 2008). Accordingly, we propose an extension to Rosemann and Vessey's (2008) applicability check approach by offering an example of research focused on problems faced by practitioners who provide online government services. By identifying 'fundamental issues', this research perspective has the potential to decrease knowledge deficiencies and focus on the interests of key stakeholders.It has been argued that relevant research requires two-way interaction between researchers as knowledge producers, and practitioners as knowledge users (Thomas and Tymon 1982). Accordingly, the academic community needs to take a more proactive role and involve practitioners in topic selection (Benbasat and Zmud 1999). In short, we can increase the quality and relevance of results by 1) studying questions that challenge both existing scientific theory and conventional management practice early in the research process, and 2) understanding the practitioners' perspective and let methodological choices be guided by the parameters of practitioner experience (i.e., Baldridge, Floyd, and Markoczy 2004).In order to meet this goal, we propose an extension to Rosemann and Vessey's (2008) applicability check approach where the first step in improving research relevance is to conduct applicability checks with practitioners.

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Section: Figure 3 External Reasons To Undertake E-services Initiativessupporting

confidence: 83%

Providing Government e-Services: An Extension of Applicability Check for Practitioners

Lagrandeur¹,

Fortier²

2016

RCBR

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“…Chadwick and May (2003) evaluated US, EU and British government web sites. Norris and Moon (2005) conducted a longitudinal analysis of US municipalities -their websites, citizens' perception of the impact of e-government and barriers to adoption. Scott (2006) evaluated to what extent municipalities' websites favor a higher participation in democratic processes in 100 US cities.…”

Section: Municipal Transparency Its Measurement and Its Determinantsmentioning

confidence: 99%

Exploring the Determinants of Transparency of Slovak Municipalities

Sičáková-Beblavá¹,

Kollárik²,

Sloboda³

2016

NISPAcee Journal of Public Administration and Policy

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Th is paper focuses on the transparency of Slovak municipalities. It identifi es the main trends in the transparency of the 100 largest Slovak municipalities between 2010 and 2014. It shows that there are diff erent degrees of transparency in Slovak municipalities, and it applies regressions to explore correlates and identify the main factors behind this state. Th is research is descriptive and explanatory and adds to literature by examining political, structural factors related to the political supply of the transparency of the municipalities and the convergence eff ect. Th e regression analysis identifi es the convergence eff ect, according to which the transparency of municipalities improves inversely to their initial score. It also fi nds a negative incumbency eff ect that indicates lower improvement for incumbent mayors than for new ones. Th e size of a municipality is also one of the factors that determine the transparency level of that municipality. Th is relationship is positive -greater size of a municipality increases the level of its transparency.

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“…Electronic government (hereafter, eGov) is one of the most interesting concepts to have appeared in the area of public administration in the last few years (Moon 2002;Norris and Moon 2005) and has become a significantly prominent facet of governance (Morgeson et al 2010; Thomas and Streib 2003;Welch et al 2005). It is defined as the delivery of government information and services to citizens via the Internet or other digital means (West 2004).…”

Section: Introductionmentioning

confidence: 99%

“…eGov services can be broadly categorised as either informational or transactional. Informational services concern the delivery of government information through Web pages, while transactional services involve two-way transactions between government and citizens that may require horizontal and vertical integration of multiple government agencies (Norris and Moon 2005;Venkatesh et al 2012). There are a number of advantages to transforming traditional public services into eGov services, such as cost-efficient delivery, integration of services, reduction of administrative costs, a single integrated view of citizens across all government services, and faster adaptation to meet citizens' requirements (Akman et al 2005).…”

Section: Introductionmentioning

confidence: 99%

Citizens’ adoption of an electronic government system: towards a unified view

et al. 2015

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Sluggish adoption of emerging electronic government (eGov) applications continues to be a problem across developed and developing countries. This research tested the nine alternative theoretical models of technology adoption in the context of an eGov system using data collected from citizens of four selected districts in the state of Bihar in India. Analysis of the models indicates that their performance is not up to the expected level in terms of path coefficients, variance in behavioural intention, or the fit indices of the models. In response to the underperformance of the alternative theoretical models to explain the adoption of an eGov system, this research develops a unified model of electronic government adoption and tests it using the same data. The results indicate that the proposed research model outperforms all alternative models of technology adoption by explaining 77 % of variance in behavioural intention, with acceptable values of fit indices and significant relationships between each pair of hypothesised factors.

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Advancing E-Government at the Grassroots: Tortoise or Hare?

Cited by 496 publications

References 31 publications

Providing Government e-Services: An Extension of Applicability Check for Practitioners

Providing Government e-Services: An Extension of Applicability Check for Practitioners

Exploring the Determinants of Transparency of Slovak Municipalities

Citizens’ adoption of an electronic government system: towards a unified view

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