Advanced User Assistance Systems

Maedche, Alexander; Morana, Stefan; Schacht, Silvia; Werth, Dirk; Krumeich, Julian

doi:10.1007/s12599-016-0444-2

Cited by 81 publications

(61 citation statements)

References 9 publications

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“…In this study we define SH according to [12] as a residence "equipped with a high-tech network, linking sensors and domestic devices, appliances and features that can be remotely monitored, accessed or controlled, and provide services that respond to the needs of its inhabitants". These advanced user assistance systems help inhabitants to fulfil different tasks and provide (intelligent) assistance [13]. Essentially, these SH devices provide services in three areas: security, energy management, healthcare and lifestyle support [12].…”

Section: Sh and Related Literaturementioning

confidence: 99%

“…As mentioned by [61] in addition to the service offered by the technology itself, the interaction between provider and customer is necessary. Therefore, we address a substantial research investigation of privacy aspects in IoT, which is mentioned by [6] and [13] and whose relevance is particularly mentioned in the smart service context, e.g., by [61].…”

Section: Implications and Recommendations For Research And Practicementioning

confidence: 99%

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Privacy concerns in the smart home context

et al. 2020

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With the rapid development of the Internet of Things, intelligent systems are increasingly finding their way into everyday life and into people's homes. With the spread of these technologies, there is a growing concern about what sensitive data is collected and what it is used for. Unfortunately, the role of privacy has remained largely unexplored in the smart home (SH) usage context. This study addresses this gap in literature: to what extend users' concerns for information privacy influence the intended SH usage. This study takes an interactional psychology perspective and links the dimensions of the privacy concerns to the intention to use SH devices. Therefore, a multi-theoretical model using Smart PLS 3.2.8 was tested. This study contributes to the literature on privacy, and SH usage by exploring how and why privacy concerns influence participants' intended SH usage. The findings, derived from the empirical study emphasize the importance of addressing privacy concerns because they are capable of directly and indirectly influencing the intended SH usage. Finally, the results which indicate new directions for privacy and SH research are discussed and implications for research and practice are given.

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Section: Sh and Related Literaturementioning

confidence: 99%

Section: Implications and Recommendations For Research And Practicementioning

confidence: 99%

Privacy concerns in the smart home context

et al. 2020

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“…This conceptual distinction is relevant, because conversational agents are not limited to text, but include voice-driven systems such as Apple Siri, Microsoft Cortana, Amazon How affordances of chatbots cross the chasm between social and traditional enterprise systems Alexa and Google Assistant (Dale 2016). Commonly, such conversational agents provide assistance to users ranging from basic user assistance to anticipating user assistance with varying degrees of interaction and intelligence (Maedche et al 2016). Similarly, prior research distinguishes simple agents (i.e., agents that solely act according to pre-scripted behavior) from cognitive agents with sophisticated capabilities to understand the natural language from human actors and to respond accordingly (Seymour et al 2018).…”

Section: Chatbotsmentioning

confidence: 99%

How affordances of chatbots cross the chasm between social and traditional enterprise systems

et al. 2019

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“…Intelligent systems are becoming more and more sophisticated, which creates a gap between their functional scope and users' cognitive capabilities [1]. For example, when we have a look at the newest smart home technologies, they offer many functions, such as controlling lighting, climate, entertainment systems, and other appliances.…”

Section: Introductionmentioning

confidence: 99%

“…Smart Personal Assistants (SPAs) are computer agents that can assist users by engaging with them via natural dialogue [4]. Compared to traditional user assistance systems, SPAs are characterized by a high degree of interaction and intelligence [1]. They are able to react to user utterances, adapt their answers accordingly, and can build up a dialogue with them similar to humanhuman communication (interaction).…”

Section: Introductionmentioning

confidence: 99%

SPAM – A Process Model for Developing Smart Personal Assistants

Winkler

Elshan²,

Söllner

et al. 2020

Proceedings of the Annual Hawaii International Conference on System Sciences

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Information technology capabilities are growing at an impressive pace and increasingly overstrain the cognitive abilities of users. User assistance systems such as online manuals try to help the user in handling these systems. However, there is strong evidence that traditional user assistance systems are not as effective as intended. With the rise of smart personal assistants, such as Amazon's Alexa, user assistance systems are becoming more sophisticated by offering a higher degree of interaction and intelligence. This study proposes a process model to develop Smart Personal Assistants. Using a design science research approach, we first gather requirements from Smart Personal Assistant designers and theory, and later evaluate the process model with developing an Amazon Alexa Skill for a Smart Home system. This paper contributes to the existing user assistance literature by offering a new process model on how to design Smart Personal Assistants for intelligent systems.

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Advanced User Assistance Systems

Cited by 81 publications

References 9 publications

Privacy concerns in the smart home context

Privacy concerns in the smart home context

How affordances of chatbots cross the chasm between social and traditional enterprise systems

SPAM – A Process Model for Developing Smart Personal Assistants

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