Adoption of Mobile Commerce and Service in Adentan Municipality of Ghana: An Examination of Factors Influencing Small Enterprises

Tuffour, Joseph Kwadwo; Akuffo, Dinah; Kofi, Awuah Ayebi; Frimpong, Philip Agyemang; Sasu, Terrick

doi:10.5539/ibr.v11n11p109

Cited by 6 publications

(16 citation statements)

References 39 publications

(53 reference statements)

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“…According to LaMorte (2019), "DOI originated in communication to explain how, over time, an idea or product gains momentum and diffuses (or spreads) through a specific population or social system". One of the oldest social science theories used in technology adoption frameworks, DOI tries to explain factors affecting spreading new ideas or technologies through cultures (Sahin, 2006;Tuffour et al, 2018). The result of this diffusion is that people adopt a new idea, behavior, or product as part of a social system.…”

Section: Diffusion Of Innovation Theorymentioning

confidence: 99%

“…It is only through this process that diffusion is possible. The four elements that affect ideas or technology diffusion are innovation, communication channels, time, and a social system (Rogers, 1995;Tuffour et al, 2018). According to Wu and Wang (2005), DOI and TAM appear to be similar to some extent.…”

Section: Diffusion Of Innovation Theorymentioning

confidence: 99%

“…TAM focuses on internal perceptions, TPB concentrates on external influences, and DOI emphasizes innovation characteristics (Zhang et al, 2012). This research utilizes some of the constructs in Zhang et al's (2012) conceptual model and added constructs from Tuffour et al (2018) to create a new conceptual model that ensures a comprehensive study on mobile commerce.…”

Section: Research Model and Hypothesesmentioning

confidence: 99%

“…Prior studies failed to address how low-income earners such as artisans in developing countries are using a wide range of sophisticated mobile devices such as smartphones and tablets for mobile online shopping and buying, as well as for making payments in physical locations (Chau et al, 2021;Faqih & Jaradat, 2015;Pipitwanichakarn & Wongtada, 2020;Tuffour et al, 2018). Secondly, despite Ghana having the world's third-highest mobile phone penetration rate, behind China and Kenya, and being named the fastest-growing mobile money market in Africa by the World Bank over the last five years (Collins, 2021;Ngila, 2021), there is little empirical research on mobile commerce adoption compared to other jurisdictions.…”

Section: Introductionmentioning

confidence: 99%

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Adoption of Mobile Commerce Services Among Artisans in Developing Countries

Asampana

Akanferi

Matey

et al. 2022

IJIKM

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Aim/Purpose: This paper aims to analyze how artisans in Ghana are incorporating mobile commerce into their everyday business and how perceived usefulness, perceived ease of use, subjective norms, age, gender, expertise, and educational level affected the adoption and usage of m-commerce. Background: This study integrates well-established theoretical models to create a new conceptual model that ensures a comprehensive mobile commerce adoption survey. Methodology: A cross-sectional survey was conducted to measure the constructs and their relations to test the research model. Contribution: The study’s findings confirmed previous results and produced a new conceptual model for mobile commerce adoption and usage. Findings: Except for gender, perceived ease of use, and subjective norms that did not have specific effects on mobile commerce adoption, age, educational level, perceived usefulness, expertise, attitude, and behavioral intention showed significant effects. Recommendations for Practitioners: First of all, mobile commerce service providers should strategically pay critical attention to customer-centered factors that positively affect the adoption of mobile commerce innovations than focusing exclusively on technology-related issues. Mobile service providers can attract more users if they carefully consider promoting elements like perceived usefulness and perceived ease of use which directly or indirectly affect the individuals’ decision to adopt information technology from consumer perspectives. Second, mobile commerce service providers should strategically focus more on younger individuals since, per the research findings, they are more likely to adopt mobile commerce innovations than the older folks in Ghana. Third, service providers should also devise strategies to retain actual users of m-commerce by promoting elements like behavioral intentions and attitude, which according to the research findings, have a higher predictive power on actual usage of m-commerce. Recommendation for Researchers: The conceptual model developed can be employed by researchers worldwide to analyze technology acceptance research. Impact on Society: The study’s findings suggested that mobile commerce adoption could promote a cashless society that is convenient for making buying things quicker and easier. Future Research: The research sample size could be increased, and also the study could all sixteen regions in Ghana or any other country for a broader representation.

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Section: Diffusion Of Innovation Theorymentioning

confidence: 99%

Section: Diffusion Of Innovation Theorymentioning

confidence: 99%

Section: Research Model and Hypothesesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Adoption of Mobile Commerce Services Among Artisans in Developing Countries

Asampana

Akanferi

Matey

et al. 2022

IJIKM

View full text Add to dashboard Cite

show abstract

“…However, empirical evidence suggests that there are a number of other individual and environmental factors (X*) which could directly influence global leaders (Zhu et al, 2018, Lin & Lin, 2014Morgan, 2004). Demographic and environmental factors such as gender, age, education and experience of people are included as control variables, because literature has found such characteristics to influence the interaction between supervisors and subordinates, and thus affect outcomes including individual and firm performance (Russ & McNeilly, 1995;Wiener, 2001;Stierle, van Dick & Wagner, 2002;Nunnally, 2014;Tuffour, Barnor & Akuffo, 2015;Tuffour, Akuffo, Kofi, Frimpong & Sasu, 2018;Tuffour, Abubakari & Tuffour, 2019).…”

Section: Model and Data Analysismentioning

confidence: 99%

The Success of the Global Business Leader: The Expatriate Perspective in Ghana

2019

JABE

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In a fast-changing environment, both local and international companies have found that, one of the principal problems involve the failure to effectively manage people issues. The study examines the competencies that make a successful global leader from the expatriates' perspective in the nongovernmental organizations' sector of Ghana. Questionnaires were administered to 300 expatriates and Ghanaians who have worked abroad. Data from the survey were analysed using correlation and regression techniques. The results of the study indicate a statistical significant effect of each of managers' ability to appreciate cultural diversity, use of appropriate technology and proper decision-making on the success of global leaders' performance. The study revealed that, while age of the expatriates does not make any difference in determining success, the level of education and experience do have significant correlations with the success rate of expatriates' performance. It is therefore recommended that, organizations should aim at developing policies which embrace competences such as appreciating cultural diversity and using appropriate technology for decision-making in global organizations.

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Managerial Leadership Style and Employee Commitment: Evidence from the Financial Sector

Tuffour

Gali

Tuffour³

2019

Global Business Review

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Employees’ poor performance within the banking sector has become evident in recent times, and studies on how leadership styles affect employee commitment in the Ghanaian banking sector is scanty. The purpose of this article is to examine the effect of leadership styles on employee commitment after controlling for demographic and institutional factors. The study also examines whether there is a difference in the leadership style due to the gender of leaders and determines the dominant leadership style among bank managers. A sample of 160 leaders and subordinates were selected from 10 commercial banks. The study employed hierarchical regression as well as independent sample t-test techniques. Financial organizations were chosen because much of the existing studies on leadership styles have focussed on non-financial sectors. The findings of the study indicate that transactional leadership is the most dominant leadership style practised within the banking sector. After controlling for demographic and institutional variables, laissez-faire and transformational leadership behaviours have significant positive effects on employee commitment. Although transactional leadership style is dominant, it contributes only 4.8 per cent to employee commitment as compared to 51 per cent by transformational leadership style in eliciting employee commitment. There is an evidence that, married employees are more likely to be committed employees than the unmarried, but as the employee’s number of children increases, commitment level falls. Although all the three leadership styles have positive effects on employee commitment, transactional and laissez-faire leadership styles are most significant. This is the first study in Ghana to show that there is no significant difference between the sexes when it comes to exhibiting leadership styles in the banking sector. The findings of this study provide useful information for policy-makers to improve employees’ commitment levels and their performance by means of stimulating the right leadership styles in the managers.

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Adoption of Mobile Commerce and Service in Adentan Municipality of Ghana: An Examination of Factors Influencing Small Enterprises

Cited by 6 publications

References 39 publications

Adoption of Mobile Commerce Services Among Artisans in Developing Countries

Adoption of Mobile Commerce Services Among Artisans in Developing Countries

The Success of the Global Business Leader: The Expatriate Perspective in Ghana

Managerial Leadership Style and Employee Commitment: Evidence from the Financial Sector

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