Adoption of a quality assurance scheme and its effect on firm performance: A study of Greek firms implementing ISO 9000

Tsekouras, Kostas; Dimara, Efthalia; Skuras, Dimitris

doi:10.1080/0954412022000010163

Cited by 95 publications

(88 citation statements)

References 45 publications

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“…Though their comments they recognized the need for further applicable results including methods for quality and safety system integration. Many of the issues for quality and safety management are common to other economic sectors and the results of this study are analogous to the ones presented for example in Zantanidis et al, [29], Tsekouras et al, [30], Gotzamani and Tsiotras [31] etc. Finally, although the results are interesting, they should not be straightforwardly generalized for either the Greek ports or harbours, or outside the Greek environment.…”

Section: Questionnaire Design and Interviewssupporting

confidence: 70%

“…Beyond that, in multidisciplinary studies (e.g. [29,30]) it has been ascertained that basic problems during the development of quality and safety systems occur due to fixed wrong perceptions about quality approaches and due to the lack in trained personnel. Gotzamani and Tsiotras [31] state that the probable "failure" of an ISO 9001 system in the Greek market should be ascribed to the inability and/or the unwillingness of the management and the personnel to properly implement systems that assure quality.…”

Section: Quality and Safety Standards Penetration In The Greek Marketmentioning

confidence: 99%

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Quality and safety systems for the port industry: empirical evidence for the main Greek ports

Chlomoudıs

Κωσταγιόλας

Lampridis

2011

Eur. Transp. Res. Rev.

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Purpose Quality is a complex and subjective concept, incorporating at any given time the true (expressed and implied) needs of all those involved. Over the last two decades, safety and security are becoming increasingly important to the extent that they may be considered to be synonymous or entirely integrated to quality. The aim of this paper is twofold a. to investigate contemporary issues for quality and safety/security systems integration within port industry and b. to empirically assess the penetration of quality and safety international standards in the major Greek ports. Methods A review of the literature is conducted and the results of a survey conducted based on semi-structured interviews to the top management of 10 out of the 12 Greek major ports are presented. Results The qualitative analysis provide evidence for the interrelation and integration of quality and safety/security standards; while the survey exhibit the benefits, the motives and the shortcomings of the quality and safety certification in the major Greek ports.Conclusions Integration of quality and safety management systems in ports has several advantages. The survey indicated that safety and environmental issues are a priority for most major Greek ports; while a growing interest on ISO 9001 certification is evident.

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Section: Questionnaire Design and Interviewssupporting

confidence: 70%

Section: Quality and Safety Standards Penetration In The Greek Marketmentioning

confidence: 99%

Quality and safety systems for the port industry: empirical evidence for the main Greek ports

Chlomoudıs

Κωσταγιόλας

Lampridis

2011

Eur. Transp. Res. Rev.

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“…Empirical work supports the positive direct link between quality performance and firm profitability (Flynn et al, 1994(Flynn et al, , 1995aSingles et al, 2001;Tsekouras et al, 2002;Wayhan et al, 2002;Kaynak, 2003;Maiga et al, 2013). For example, Tatikonda and Montoya-Weiss (2001) find that product quality does, in fact, translate into financial performance.…”

Section: Quality Performance and Firm Profitabilitymentioning

confidence: 81%

Relationships between internal and external information systems integration, cost and quality performance, and firm profitability

Maiga

Nilsson

2015

International Journal of Production Economics

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a b s t r a c tThis paper proposes that the impact of information systems (IS) integration on manufacturing firm profitability is underestimated as a result of inadequate attention to indirect effects. The study uses structural equation modeling to investigate the associations among internal and external information system integration, quality and cost performance, and firm profitability. Overall, the results from a mail survey of 263 member firms of the Institute for Supply Management support the theoretical model. Results indicate that (a) internal IS integration has a significant positive association with external IS integration, (b) both internal IS integration and external IS integration are significantly positively associated with cost and quality performance, (c) quality performance is significantly positively associated with cost performance, and (d) both quality and cost performance have significant positive associations with firm profitability. However, the direct effects of internal and external IS integration on firm profitability are not significant. Rather, the association is through cost and quality performance, suggesting that both cost and quality performance act as intervening variables. This study extends the literature on IS integration by providing insights into a set of interrelationships that matters for the attainment of firm profitability from IS integration.

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“…We mean by external environment all those elements outside an organization that have potential to affect all or part of it (like customers, competitors, government and suppliers). Carlsson and Carlsson (1996), Escanciano et al (2001) 2000; Tsekouras et al, 2002;Wayhan et al, 2002) or qualitative performances (Arauz and Suziki, 2004;Brown et al, 1998;Bryde and Slocock, 1998;Buttle, 1997;Chow-Chua et al, 2003;Escanciano et al, 2001;Huarng et al, 1999;Jones et al, 1997;Singels et al, 2001). For example (Buttle, 1997) found that "improving efficiency", "improving awareness of procedural problems" and "better management control" were the top three benefits perceived by the firms studied, followed by "using standard as a promotional tool" and "increasing customer satisfaction".…”

Section: Introductionmentioning

confidence: 99%

“…Other authors studied the financial performances of the certified firms (Chow-Chua et al, 2003;Häversjö, 2000;Tsekouras et al, 2002;Wayhan et al, 2002). van der Wiele et al (2005) provided an interesting classification of the research on ISO 9000.…”

Section: Introductionmentioning

confidence: 99%

An empirical study of the motives and benefits of ISO 9000 certification: the UAE experience

Zaramdini

2007

International Journal of Quality &Amp; Reliability Management

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Purpose -The aim of the paper is to analyze the different aspects of the motives and benefits of certified ISO 9001: 2000 companies in the United Arab Emirates (UAE). Design/methodology/approach -A total of 900 certified UAE companies were surveyed in April 2004 in UAE. The response rate was equal to 23.2 percent. Findings -The paper finds that certified companies were more concerned by internal reasons like improving processes or products than by external reasons like pressure from customers or imitation of competitors. In addition, the certification process had generated more internal benefits than external ones.Research limitations/implications -These findings may indicate that the surveyed firms will sustain their quality efforts as continuous improvement is one of the cornerstones of ISO 9001: 2000 standard. In April 2004, when this survey was conducted, the number of certified companies listed in Dubai or in Abu Dhabi Stock Exchanges was still small. This limited the analysis of the certification's financial benefits. Originality/value -This is one of the first papers trying to analyze the motives and benefits of ISO 9001: 2000 certified companies in the UAE. The selection of the motives and benefits were validated through statistical analysis and the relationship between expected and perceived benefits was discussed.

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Adoption of a quality assurance scheme and its effect on firm performance: A study of Greek firms implementing ISO 9000

Cited by 95 publications

References 45 publications

Quality and safety systems for the port industry: empirical evidence for the main Greek ports

Quality and safety systems for the port industry: empirical evidence for the main Greek ports

Relationships between internal and external information systems integration, cost and quality performance, and firm profitability

An empirical study of the motives and benefits of ISO 9000 certification: the UAE experience

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