Adapting a patient satisfaction instrument for low literate and Spanish-speaking populations: Comparison of three formats

Shea, Judy A.; Guerra, Carmen E.; Weiner, Janet; Aguirre, Abigail; Ravenell, Karima L.; Asch, David A.

doi:10.1016/j.pec.2008.03.026

Cited by 29 publications

(42 citation statements)

References 34 publications

(73 reference statements)

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“…Even though patient satisfaction has been widely studied in healthcare, no gold standard instrument or even a validated instrument was found for many different contexts 20,21,22,23,24,25,26,27,28,29,30,31,32,33,34,35,36,37,38,39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56 . The option to develop new instruments by the healthcare organizations can reflect the specificity of each culture or health settings, but, at the same time, this phenomenon can show a gap in state-of-the-art approaches in this area.…”

Section: Discussionmentioning

confidence: 99%

“…The main properties assessed were structural validity and internal consistency. Just five papers were found not to approach these two proprieties together 18,36,37,38,39 . Content validity (face validity), hypotheses testing, reliability (test-retest) and cross-cultural validity were other properties analyzed in many studies ( Table 1).…”

Section: Methodological Qualitymentioning

confidence: 99%

“…Only four studies demonstrated low scores ("poor") 23,37,40,41 and eleven studies had at least one property categorized as excellent 21 Table 1 Characteristics of the studies. …”

Section: Methodological Qualitymentioning

confidence: 99%

See 2 more Smart Citations

Satisfaction measurement instruments for healthcare service users: a systematic review

2015

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Section: Discussionmentioning

confidence: 99%

Section: Methodological Qualitymentioning

confidence: 99%

See 1 more Smart Citation

Satisfaction measurement instruments for healthcare service users: a systematic review

2015

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“…[39][40][41] Furthermore, the global ratings performed similarly to the multi-item scales. 42,43 Finally, as with any survey, the survey results may be biased by nonresponse despite the high response rate of 70%. These results have important implications.…”

Section: Discussionmentioning

confidence: 99%

The Relationship Between Measured Performance and Satisfaction with Care Among Clinically Complex Patients

Werner

Chang

2008

J GEN INTERN MED

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BACKGROUND:Recent work has shown that clinically complex patients are more likely to receive recommended care, but it is unknown whether higher achievement on individual performance goals results in improved care for complex patients or detracts from other important but unmeasured aspects of care, resulting in unmet needs and lower satisfaction with care. MEASUREMENTS: First, compliance with individual performance measures (breast cancer screening with mammography, colorectal cancer screening, influenza vaccination, pneumococcal vaccination, lipid monitoring, use of ACE inhibitor in heart failure, and diabetic eye examination), as well as overall receipt of recommended care, was estimated as a function of each patient's clinical complexity. Second, global satisfaction with care was estimated as a function of clinical complexity and compliance with performance measures. MAIN RESULTS:Higher clinical complexity was predictive of slightly higher overall performance (OR 1.13, 95% CI 1.09 to 1.18) and higher performance on most individual performance measures, an effect that was mediated by increased visit frequency. High measured performance was associated with higher satisfaction with care among patients with high clinical complexity. In fact, as complexity increased, the effect of achieving high performance on the odds of being satisfied with care also increased CONCLUSIONS: Not only was measured performance higher in clinically complex patients, but satisfaction with care was also higher among clinically complex patients with high measured performance, suggesting that compliance with performance measures in clinically complex patients does not crowd out unmeasured care.

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“…For example, Williams and associates (2011) examined perceptions of global satisfaction with service provision among inpatients (N = 3,141) at an urban Chicago hospital providing general internal medical services. These researchers found that inpatients-73% of whom were African Americanwho discussed their spiritual concerns reported higher levels of global satisfaction, a construct that is widely used as proxy for quality of care (Chandra et al, 2011;Jackson, Chamberlin, & Kroenke, 2001;Shea et al, 2008).…”

Section: Failure To Address African Americansmentioning

confidence: 99%

Failure to Address African Americans’ Spiritual Needs During Hospitalization: Identifying Predictors of Dissatisfaction Across the Arc of Service Provision

Hodge

Wolosin

2014

Journal of Gerontological Social Work

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Using a national sample of recently hospitalized older African Americans (N = 2,227), this study identified predictors of dissatisfaction with the manner in which clients' spiritual needs were addressed during hospitalization. Of 8 major areas of service provision examined, 3 were significant predictors of dissatisfaction: nurses, physicians, and the discharge process. The findings underscore the importance of collaborative efforts to address elderly Black clients' spiritual needs. Social workers, who frequently oversee the discharge process, can play an important role in addressing African Americans' spiritual needs by developing discharge plans that incorporate clients' spiritual strengths and resources into the planning process.

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Adapting a patient satisfaction instrument for low literate and Spanish-speaking populations: Comparison of three formats

Cited by 29 publications

References 34 publications

Satisfaction measurement instruments for healthcare service users: a systematic review

Satisfaction measurement instruments for healthcare service users: a systematic review

The Relationship Between Measured Performance and Satisfaction with Care Among Clinically Complex Patients

Failure to Address African Americans’ Spiritual Needs During Hospitalization: Identifying Predictors of Dissatisfaction Across the Arc of Service Provision

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