Satisfaction measurement instruments for healthcare service users: a systematic review

Critical review of the validity of patient satisfaction questionnaires pertaining to oral health care

“…These common ideas were often missing or treated differently in the included instruments. This was similar to the findings of the systematic review of patient satisfaction instruments in health care overall . There were also differences in the perspective of the instruments.…”

“…Thus, oral health care with its mostly service‐oriented approach had used patient satisfaction surveys with varying conceptual dimensions . Similar conclusions were found in the systematic review of healthcare satisfaction surveys, where there was a lack of a gold standard, and there was heterogeneity . The theoretical basis and the content areas of the various dental questionnaires also suggest that there is heterogeneity between the dental instruments.…”

Evaluation of medical staff and patient satisfaction of Chinese hospitals and measures for improvement

“…Although Almeida RS (2015) believes that there is no gold standard for the evaluation of patient satisfaction, such assessments should include certain dimensions (15). Ching-Sheng Chang (2013) believes that improving service quality in the three dimensions of reliability, assurance and empathy may indirectly increase patient satisfaction (16).…”

Evaluation of Brazilian Primary Health Care From the Perspective of the Users

“…Service evaluation based on user satisfaction and experience is complex, it depends on the characteristics of the patient, and there is a high probability of social desirability bias, as discussed by other researchers (Ali et al, 2012; Almeida et al, 2015; Brandão et al, 2013; Grol et al, 1999). …”

“…It has been considered a key component to identify problems and areas where it is possible to improve the quality of care offered in health services (Grol et al, 2000; Roland et al, 2009), especially when it is desirable to organize services that focus on users (Almeida et al, 2015). In the case of Brazilian experience of the PMAQ, the users' opinion is present and corresponds to the dimension “access, utilization, participation, and user satisfaction” of the matrix.…”