“…The need to balance private and public interest is critical in policy areas with inherent incommensurability (Hwang, ) or intergenerational implications such as social security (health care and retirement pensions) or environmental sustainability (Boudet, ). Overseas case studies of public services often highlight contradictory interest between professional imperatives such as accountability, reliability, cost minimization, demands from financial markets, including debt repayment for future generations (Justice & Miller, ), and greater public expectations (predictability, affordability, availability, and uniformity). On top of that, add a deterioration in service quality, the alienation of the public employees (Tummers, Bekkers, van Thiel, & Steijn, ), and a loss of purpose within public organizations that were subjected to NPM reforms.…”