2015
DOI: 10.1016/j.sbspro.2015.01.966
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Accommodation Business Management's Attitudes towards Employees Received Vocational Tourism Education

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Cited by 3 publications
(4 citation statements)
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“…Failure by the graduates to meet the requirements and expectations of the business world causes an anxiety of the future. In a recent study conducted by Unguren et al (2015) in Turkey, it has been set forth that the hotel managers find the employees who received tourism education incompetent in terms of their professional qualifications.…”
Section: Review Of Literaturementioning
confidence: 99%
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“…Failure by the graduates to meet the requirements and expectations of the business world causes an anxiety of the future. In a recent study conducted by Unguren et al (2015) in Turkey, it has been set forth that the hotel managers find the employees who received tourism education incompetent in terms of their professional qualifications.…”
Section: Review Of Literaturementioning
confidence: 99%
“…While tourism is an industry that keeps growing every year in the world ( Insch, 2020 ), the number of qualified employees required by the tourism sector increases day by day ( Stansbie & Nash, 2016 ; Wang, Huyton, Gao, & Ayres, 2010 ). This is because well-trained and qualified employees play a key role in the service quality of the hospitality businesses ( Kusluvan & Kusluvan, 2000 ), customer satisfaction and loyalty ( Christou, 1999 ; Jiang & Tribe, 2009 ; Unguren, Kacmaz, & Kahveci, 2015 ). There is no doubt that education plays a major role in providing well-trained and qualified employees ( Hjalager & Andersen, 2001 ).…”
Section: Introductionmentioning
confidence: 99%
“…Based on the study of the specialized literature, we identified a number of relevant aspects regarding the importance of education and training of the human factor in relation to the creation of new successful business models in tourism and in relation to the development of tourist destinations, the need to study the profile of future employees in the hospitality industry (Generation Z) and their attitude and perception of the field they work in (Dias Daniel,2017;Farmaki, 2018;Üngüren et al,2015;Goh et al,2018;Menemenci Bahcelerli et al, 2015).…”
Section: Literature Reviewmentioning
confidence: 99%
“…Those workers who permanently acquire new knowledge and skills will excel at work, by attaining higher performance compared to others. Studies state that vocational tourism education have positive effects on performance, profitability, productivity and customer satisfaction [53].…”
Section: Vocational Education and Training In Tourismmentioning
confidence: 99%