Accessibility in Mobile Applications of Portuguese Public Administration

Carneiro, Marcos Lajovic; Branco, Frederico; Gonçalves, Ramiro; Au‐Yong‐Oliveira, Manuel; Moreira, Fernando; Martins, José

doi:10.1007/978-3-030-21817-1_19

Cited by 5 publications

(5 citation statements)

References 1 publication

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Firstly, there is a dearth of the literature on accessibility in mobile applications, especially in the tourism sector. The most complete study found is the study by Carneiro, Branco, Gonçalves, Au-Yong Oliveira, Moreira and Martins [66] and, however, focuses on the Portuguese public administration and not on the tourism sector in Portugal. This turned out to be a difficulty when comparing the present study with studies by other authors.…”

Section: Discussionmentioning

confidence: 99%

Accessibility of mobile applications for tourism—is equal access a reality?

Madeira

Branco

Gonçalves

et al. 2020

Univ Access Inf Soc

Self Cite

View full text Add to dashboard Cite

With the increasing use of smartphones in people's daily lives, mobile accessibility has become a key factor for them. Tourism is one of the sectors that has benefited the most from this growth but has not yet reached its full potential as accessibility has not yet been fully exploited. The main goal of this study is to assess accessibility in mobile applications for the tourism sector. Thus, 14 mobile applications were analyzed, using a manual and automatic methodology through the proposal of an evaluation model divided by quantitative and qualitative requirements, as well as the use of features such as VoiceOver and TalkBack. The results show a high overall number of errors in most quantitative requirements as well as non-compliance with most qualitative requirements. On iPhone 4, "Viseu -Guia da Cidade" was the application with the highest rating, while on Wiko GOA, it was the "JiTT.Travel Funchal" application. In turn, on iPhone 6 Plus, iPhone XR, Nokia 5.1 and OnePlus 6 devices, the best results were achieved by the "Viseu -Guia da Cidade," "JiTT.Travel Funchal" and "TUR4all" applications. Regarding the accessibility of mobile applications on different versions of the same mobile operating system, it was concluded that there are no differences in their accessibility on both operating systems (iOS and Android). Finally, regarding the accessibility of applications on smartphones with different screen sizes, there are also no differences in their accessibility.

show abstract

Section: Discussionmentioning

confidence: 99%

Accessibility of mobile applications for tourism—is equal access a reality?

Madeira

Branco

Gonçalves

et al. 2020

Univ Access Inf Soc

Self Cite

View full text Add to dashboard Cite

show abstract

“…Additionally, in the evaluation of accessibility, the automatic method is applied with Accessibility Scanner. Unlike the studies [14][15][16][17][18], oriented to the application of manual methods, in some cases, the study [12] includes the heuristic method. The results of the studies indicated that the apps present several accessibility barriers that need to be improved.…”

Section: Mobile Applications and Accessibilitymentioning

confidence: 99%

“…This scoping review (SR) found previous researches [2,14,15] with performance evaluations for mobile applications targeting visually impaired users. In addition to studies [2,12,13,18] using accessibility guidelines for mobile applications centered on the four accessibility principles of WCAG 2.1 [4], other researches [14][15][16][17] apply guidelines related to text and content design.…”

Section: Mobile Applications and Accessibilitymentioning

confidence: 99%

“…The research in [15] indicates that accessibility implies giving functionality to smartphone applications so that all people can access content regardless of disability. On the other hand, the analysis in [16] indicates that mobile applications are growing exponentially. Worldwide, the use of mobile applications has increased significantly.…”

Section: Mobile Applications and Accessibilitymentioning

confidence: 99%

“…Worldwide, the use of mobile applications has increased significantly. These previous studies [14][15][16][17][18] used a methodology with a fully manual evaluation considering quantitative and qualitative requirements. Most studies evaluated the most popular apps from the Google Play Store.…”

Section: Mobile Applications and Accessibilitymentioning

confidence: 99%

See 2 more Smart Citations

Accessibility in Native Mobile Applications for Users with Disabilities: A Scoping Review

et al. 2021

View full text Add to dashboard Cite

The objective of this scoping review is to characterize the current scenario of mobile applications considering accessibility issues for people with cognitive, motor, and sensory disabilities. Nowadays, mobile devices have grown exponentially, giving way to new ways of relating, managing, and working. In this context, mobile devices seek to democratize access to knowledge on different topics; however, the application of accessibility guidelines is neglected. The reviewers extracted the most relevant articles published between 2000 and 2020 from the ACM Digital Library, IEEE Xplore, ScienceDirect, Scopus, and Web of Science databases. In this scoping review, the PRISMA-ScR checklist was used to extract scientific articles; Cohen’s kappa coefficient = 0.4117 was applied, which implies moderate concordance of reviewers; 22 primary studies were extracted from a total of 211. The results obtained in this research suggest applying WCAG 2.1 in mobile applications to achieve an adequate level of accessibility. Future work suggests designing review tools that include machine learning based on artificial intelligence algorithms.

show abstract

Are the Mobile Applications of Portuguese Higher Education Institutions Accessible?

Martins²,

Au‐Yong‐Oliveira³

et al. 2022

Communications in Computer and Information Science

View full text Add to dashboard Cite

Accessibility in Mobile Applications of Portuguese Public Administration

Cited by 5 publications

References 1 publication

Accessibility of mobile applications for tourism—is equal access a reality?

Accessibility of mobile applications for tourism—is equal access a reality?

Accessibility in Native Mobile Applications for Users with Disabilities: A Scoping Review

Are the Mobile Applications of Portuguese Higher Education Institutions Accessible?

Contact Info

Product

Resources

About