2011
DOI: 10.1080/13606719.2011.559091
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Access to English public sector sports facilities by disadvantaged groups and the effect of financial objectives

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Cited by 11 publications
(6 citation statements)
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“…In the UK there are two benchmarking services relevant to sport -APSE Performance Networks and Sport England's National Benchmarking Service (NBS). The data derived from the NBS has been used widely as the basis for examining a range of performance management issues around public sector sports facility provision including their operational efficiency (Liu et al, 2007), usage by disadvantaged groups (Liu et al, 2009a;Taylor et al, 2011;Kung and Taylor, 2014) as well as the relationship between sport facility performance and different management types and quality awards (Ramchandani and Taylor, 2011). NBS data has also been used to measure customer service quality (Liu et al, 2008), identify customer segments (Liu et al, 2009b) and profile customer satisfaction in the context of English public sport facilities.…”
Section: Performance Management and Benchmarkingmentioning
confidence: 99%
“…In the UK there are two benchmarking services relevant to sport -APSE Performance Networks and Sport England's National Benchmarking Service (NBS). The data derived from the NBS has been used widely as the basis for examining a range of performance management issues around public sector sports facility provision including their operational efficiency (Liu et al, 2007), usage by disadvantaged groups (Liu et al, 2009a;Taylor et al, 2011;Kung and Taylor, 2014) as well as the relationship between sport facility performance and different management types and quality awards (Ramchandani and Taylor, 2011). NBS data has also been used to measure customer service quality (Liu et al, 2008), identify customer segments (Liu et al, 2009b) and profile customer satisfaction in the context of English public sport facilities.…”
Section: Performance Management and Benchmarkingmentioning
confidence: 99%
“…Therefore, there should be good management witin the utilization of the sports facilities so that the utilization of the sports facilities might be fair for all communities as the users. Furthermore, Taylor et al (2011) state that there should socially inclusive management within the utilization of the sports facilities.…”
Section: Discussionmentioning
confidence: 99%
“…The final usage has also been assessed, taking into consideration the financial and access performances and their relationships [59]. A relevant consumer point of view is provided by McKechnie and colleagues [60], who analysed the female market segment (aimed mainly to home fitness devices), as a viable target for ads claims through in-depth interviews and a specific questionnaire.…”
Section: Sectoral Environments and Marketing Processesmentioning
confidence: 99%