Acceptance of matchmaking tools in coworking spaces: an extended perspective

Abstract

An extended technology acceptance model for matchmaking tools in coworking spaces is presented and tested among 92 German coworkers. Advancing previous research, hedonic and community-related aspects are integrated into a framework based on the extended unified theory of acceptance and use of technology (UTAUT2). Coworkers emphasize a matchmaking tool’s productivity aspects, which are positively moderated by their sense of community. Hedonic motivation (HM) and personal innovativeness contribute to usage intention, while effort expectancy is not a driver. The influence of HM is negatively moderated by sense of community, suggesting that a favorable social atmosphere that is explorable in person acts as a partial substitute for the enjoyment of tool usage. Surprisingly, satisfaction with face-to-face activities does not affect their perception of a matchmaking tool.

A configurational view on technology acceptance: the example of highly integrated collaboration platforms

“…From a necessity perspective, fsQCA necessity analysis results showed that low perceived effort (i.e., EE) is a critical condition. This finding corroborates existing necessity results for technology acceptance models (Kopplin et al, 2021) and provides an important supplement to the existing insights into the role of effort. The majority of findings on technology acceptance uses structural equation modeling, which frequently identifies perceptions of low effort as exerting a small impact or being not significant as an independent variable (see, e.g., King & He, 2006).…”

“…Surprisingly, PE was not a necessary condition for the male subset, contradicting existing work on necessary conditions in technology acceptance (Kopplin et al, 2021) but also questioning the variable's predominant position in technology acceptance frameworks. Commonly, multivariate analyses identify PE as a major factor (Im et al, 2011;Venkatesh et al, 2003;Zhou et al, 2010).…”

“…Research has further noted that in many cases, the adoption and use of multiple technologies aiming at fostering collaboration may be the most fruitful approach (Bajwa et al, 2005;DeSanctis et al, 2001). A novel type of application named Workstream Collaboration Tools (WCT) advance this notion by providing access to a variety of functions that have been carried out by distinct tools, integrating them in a single place and making them accessible through one dashboard and syntax (Gartner, 2018;Kopplin & Baier, 2020;Reynolds). WCT target improving communication and collaboration by the grouping of different communication channels, enabling automation such as embedding artificial intelligence and allowing deep integration of third-party tools to provide a substantial degree of tool customization (Gartner, 2018;Reynolds, 2018).…”

Bridging the Generation Gap

“…Despite its empirical robustness, ongoing research endeavors seek to refine and broaden the model to more comprehensively capture the intricacies of technology acceptance across diverse contexts (e.g. Addy et al, n.d.;Kopplin et al, 2022;Schomakers et al, 2022;Suo et al, 2022)…”