Academic Staff Perceptions toward Implementing Total Quality Management Principles

Abstract

Purpose-This study examines the attitude of academic staff in one higher education institution in Malaysia towards the implementation of total quality management principles, and how that affects the intention to implement total quality management in the university. It also highlights the impacts of several demographic variables on the implementation of total quality management in the university.Design/methodology/approach-The study used survey data drawn from 149 academic staff selected using stratified random sampling techniques. Regression analysis was used to ISSN 2162-3058 2016 analyse data. International Journal of Human Resource StudiesFinding-The findings demonstrate there is a positive significant correlation between attitude toward TQM implementation (customers and stakeholders, employee engagement and teamwork, continuous improvements and total degree of attitude) and the intention to practice TQM among sampled institution faculties. Concerning the correlation between the subjective norms and intention, the analysis manifests that there is no significant correlation between the subjective norms of TQM and the intention to practice TQM principles among institutional staff. Furthermore, the study also found that there are no significant differences in the attitude towards implementation of total quality management principles due to the variables of gender, nationality, marital status, work experiences, the faculty and job positions with the exception of academic degree, where significant differences are shown.Value/originality-Since the study reports the understanding of academic staff of a higher education institution toward the implementation of total quality management principles, top management in the tertiary sector may find the findings and conclusions useful when planning for the implementation of total quality management principles.

Exploring Factors Influencing Academic Staff Attitude towards the Implementation of Total Quality Management (TQM) in Higher Education

“…A number of them developed a positive attitude in regards to quality principles. Other HEIs in the research depended on the study done in Boston by David Entin, although the findings from the study were lower than anticipated due to ignorance of the significance of implementing TQM principles (Kamil et al, 2016;Courtney, 1995). Numerous efforts have been made to answer whether academic staff, administrators, senior-level management or even the students' point of view in their attitude towards implementing TQM principles at HEI.…”

“…This may encourage and point the attitude of staff and employees towards the direction of TQM principles. In a study done by the USA Government Accounting Office that seeks to discover whether implementing TQM principles had a notable effect on the organisation's operational efficiency of 20 companies that had contributed to the Baldrige Award Process (BAP), TQM has a positive outcome on the companies (Kamil et al, 2016;Courtney, 1995). Eventually, the annual report showed a 13% increase in the market share, an 11.6% drop in customer criticism, a 12% decrease in the processing time order, and a 10% decline in defects and faults.…”

“…Eventually, the annual report showed a 13% increase in the market share, an 11.6% drop in customer criticism, a 12% decrease in the processing time order, and a 10% decline in defects and faults. Consequently, the implementation of TQM led to a beneficial effect on operational efficiency (Kamil et al, 2016;Courtney, 1995).…”