“…These processes and procedures are multifaceted (Tam, 2010) and raise constant challenges to management and administration at different levels (Ibrahim, 2015) (Iatrellis, Kameas, & Fitsilis, 2019). From student's perspective, educational processes, especially those belonging to the higher educational sector, are acknowledged as complex and characterized by the plethora of academic choices, the local constraints, the student's needs and the dynamic nature of the defining personalized educational goals (Vizcarro & Vos, 2002) (Iatrellis, Kameas, & Fitsilis, 2017). Of course, process complexity is not unique in education.…”