Purpose -The aim of this paper is to identify the quality determinants for education services provided by higher education institutions (HEIs) in Greece and to measure their relative importance from the students' points of view. Design/mthodology/approach -A multi-criteria decision-making methodology was used for assessing the relative importance of quality determinants that affect student satisfaction. More specifically, the analytical hierarchical process (AHP) was used in order to measure the relative weight of each quality factor. Findings -The relative weights of the factors that contribute to the quality of educational services as it is perceived by students was measured.Research limitations/implications -The research is based on the questionnaire of the Hellenic Quality Assurance Agency for Higher Education. This implies that the measured weights are related mainly to questions posed in this questionnaire. However, the applied method (AHP) can be used to assess different quality determinants. Practical implications -The outcome of this study can be used in order to quantify internal quality assessment of HEIs. More specifically, the outcome can be directly used by HEIs for assessing quality as perceived by students. Originality/value -The paper attempts to develop insights into comparative evaluations of quality determinants as they are perceived by students.

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Software Project Management is a knowledge intensive process that can benefit substantially from ontology development and ontology engineering. Ontology development could facilitate or improve substantially the software development process through the improvement of knowledge management, the increase of software and artefacts reusability, and the establishment of internal consistency within project management processes of various phases of software life cycle. A large number of ontologies have been developed attempting to address various software engineering aspects, such as requirements engineering, components reuse, domain modelling, etc. In this paper, we present a systematic literature review focusing on software project management ontologies. The literature review, among other, has identified lack of standardization in terminology and concepts, lack of systematic domain modelling and use of ontologies mainly in prototype ontology systems that address rather limited aspects of software project management processes.

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Trust is a basic ingredient in the creation, the evolvement and the conservation of a long-term relationship between suppliers and buyers. It is also a key differentiator in defining the success or failure of many e-business companies, in order to endorse the importance of online trust. In this paper we present a study on online trust in the B2C context. More specifically, we focus on the issues of perceived company's reputation, online trust and intention for online transactions. The aim of this study is to examine if there is a positive relationship between perceived company's reputation and online trust, and between online trust and consumer's intention for online transactions.

Traditional competition between cities appears to transit to a “smart” competition and to this end smart city ownership, organization and evolution are questioned. In this paper, a worldwide smart city classification is performed in order to address the preferred organization and the technological evolution of smart city. This classification's findings illustrate that State-Owned-Enterprise appears to be the preferred organization in most of the examined cases, while smart cities struggle in a niche international market arena.

Smart cities is a "booming" international phenomenon and they suggest both a novel economic and research domain, which is concerned from various perspectives, i.e. smart growth and urban planning; living labs; information and communications technologies (ICT) state-of-the-art topics etc. Although smart cities follow different forms they offer various types of services to the local communities. Recent studies illustrate that smart cities tend to evolve to green or eco-cities, where technology is capitalized for urban sustainable growth. However, it is not clear what different architecture types are followed and how these architectures are formed. This paper investigates and compares the alternative architectures that are followed by existing smart city cases, as a means to understand how different architectures offer e-services in urban areas.