A Web-based Platform for Quality Management of Elderly Care: Usability Evaluation of Ankira®

Loureiro, Natália; Fernandes, Marco A.; Alvarelhão, Joaquim; Ferreira, Alina; Caravau, Hilma; Martins, Ana Isabel; Cerqueira, Margarida; Queirós, Alexandra

doi:10.1016/j.procs.2015.08.581

Cited by 5 publications

(3 citation statements)

References 9 publications

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“…Factors of usability that were introduced in literature agreed mostly to consider usability as the sum of efficiency, effectiveness, learnability and user satisfaction (Aykin, 2016;Bevan et al, 2016;Dubey et al, 2012;Dix et al, 1998;Iqbal et al, 2016;Loureiro et al, 2015;Masa'deh et al, 2016;Nielsen & Landauer, 1993;Nielsen & Loranger, 2006;Usability, 2017). Other studies added more factors such as security (Abran et al, 2003) flexibility (Shackel, 1991), universality (Seffah et al, 2006) and others.…”

Section: Software Usabilitymentioning

confidence: 99%

The Impact of ERP System's Usability on Enterprise Resource Planning Project Implementation Success via the Mediating Role of User Satisfaction

Yassien¹,

Masa'deh²,

Mufleh³

et al. 2017

jmr

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Organizations in the current environment need to create and sustain their competitive advantages. ERP (Enterprise Resource Planning) solutions are considered a strong tool that helps organizations to succeed and arise. But ERP projects’ implementation has relatively low success rates in which it may affect and shake the whole organizational performance. This study searches the power of software usability to achieve ERP Project Implementation Success (ERP-PIS) considering the mediating role of user information satisfaction (UIS). A set of research's hypotheses have been constructed. This study adapts a positivism view, using the survey strategy. The questionnaires were filled by 106 managers who use ERP systems or affected by ERP systems in different organizations. The findings of the research ensure the fitness of the model, and that mediation role of user information satisfaction (UIS) in Jordan is highly visible. Also, the research shows up the strong power of usability to achieve ERP-PIS. Based on the findings, development of ERP applications would be improved by software organizations in terms of usability, and organizations need to acquire ERP applications would also improve their decisions in choosing an ERP solution.

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Section: Software Usabilitymentioning

confidence: 99%

The Impact of ERP System's Usability on Enterprise Resource Planning Project Implementation Success via the Mediating Role of User Satisfaction

Yassien¹,

Masa'deh²,

Mufleh³

et al. 2017

jmr

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show abstract

“…In line with this, observational techniques are well-established tools to evaluate these parameters on desktop systems such as interactive applications (Pemberton and Griffiths, 2003). Typically, usability evaluation techniques are oriented to the user, including quantitative data collection (Wharton et al , 1994), which involve the observation of a user’s behavior while performing tasks on a product or service, under controlled conditions to determine how well the person can use the solution (Nielsen, 1993; Loureiro et al , 2015).…”

Section: Methodsmentioning

confidence: 99%

“…The performance evaluation is a technique centered in the users and the tasks they perform (Loureiro et al , 2015; Ribeiro et al , 2015). The data recorded through this tool may be essential to complement the quantitative data collected with other scales and instruments as well as to allow the research team to understand the tasks that raised more problems to the participants.…”

Section: Methodsmentioning

confidence: 99%

A process to evaluate an iTV platform to enhance seniors’ access to information about public and social services

Silva

Caravau

Reis

et al. 2018

WWOP

Self Cite

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Purpose The purpose of this paper is to present a process to evaluate the usability and usefulness of a high-fidelity prototype of the +TV4E platform (removed for blind review), an iTV service which aims to promote the info-inclusion and quality of life of Portuguese seniors by delivering informative contents about public and social services. Design/methodology/approach The research presented in this study is qualitative and uses an inclusive and participatory co-design process involving seniors to evaluate usability of an iTV service with support of the Post-Study System Usability Questionnaire (PSSUQ) tool and a questionnaire survey. The participants were 11 individuals, over 65 years enrolled in an adult day care center in Aveiro city, Portugal (removed for blind review). Findings Findings from this study allowed to assess some key aspects in the +TV4E platform implementation that should be addressed in its final version. Using the PSSUQ tool as well as a questionnaire survey confirmed the relevance of this platform to meet seniors’ informational needs. Originality/value This original research offers insights on how valuable is including potential users in the development and test phases of an innovative technology which intends to offer more adequate tools to improve seniors’ info-inclusion and quality of life. Also, it is possible to understand what should be considered when evaluating a prototype intended to be used by seniors.

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Social Care Services for Older Adults: Paper Registration Versus a Web-Based Platform Registration

Martins

Caravau

Rosa

et al. 2020

Trends and Innovations in Information Systems and Technologies

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A Web-based Platform for Quality Management of Elderly Care: Usability Evaluation of Ankira®

Cited by 5 publications

References 9 publications

The Impact of ERP System's Usability on Enterprise Resource Planning Project Implementation Success via the Mediating Role of User Satisfaction

The Impact of ERP System's Usability on Enterprise Resource Planning Project Implementation Success via the Mediating Role of User Satisfaction

A process to evaluate an iTV platform to enhance seniors’ access to information about public and social services

Social Care Services for Older Adults: Paper Registration Versus a Web-Based Platform Registration

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