A validation of the end-user computing satisfaction instrument in Taiwan

McHaney, Roger; Hightower, Ross; Pearson, J. M.

doi:10.1016/s0378-7206(01)00119-7

Cited by 110 publications

(77 citation statements)

References 30 publications

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“…In fact, this model operationalizes customer satisfaction for e-banking as a multidimensional construct, which includes dimensions are content, accuracy, format, ease of use, timeliness and safety (See Figure 2). Notably, this model is rooted from user satisfaction literature, especially previous studies from Doll, Xia and Torkzadeh (1994), Ratnasingham (1998), McHaney, Hightower andPearson (2002) and Somers, Nelson and Karimi (2003). Customer satisfaction is performed a vital role for the e-banking context (Chen et al, 2012;Al-Hawari, 2014).…”

Section: Customer Satisfaction In E-bankingmentioning

confidence: 99%

Service Quality and Customer Satisfaction in the Electronic Banking

Tharanikaran¹,

Sritharan²,

Thusyanthy³

2017

IJBM

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The present study aims to assess the degree of service quality and customer satisfaction in the electronic banking context in Battticaloa district. To achieve these objectives a questionnaire was developed with item measures that capture the service quality and customer satisfaction constructs. In a study of 231 respondents (51 percent of response rate), unidimensionality, reliability and validity assessments were conducted to validate the key constructs and one sample t-test was performed to test the hypotheses. The results indicated that service quality and customer satisfaction were at high degree in the electronic banking in Battticaloa district. The findings of this study assist the bank managers, academics and practitioners to develop and implement service quality and customer satisfaction related strategies in the electronic banking. Further, this study makes a contribution to the existing literature by comprehensively examining the notions of service quality and customer satisfaction in the electronic banking.

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Section: Customer Satisfaction In E-bankingmentioning

confidence: 99%

Service Quality and Customer Satisfaction in the Electronic Banking

Tharanikaran¹,

Sritharan²,

Thusyanthy³

2017

IJBM

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“…These measures call for judgments of whether needs have been fulfilled or requirements accommodated (e.g., Doll and Torkzedeh, 1988;Doll et al, 1994;Ives et al, 1983;McHaney et al, 2002). They ask, for example, about the timeliness, accuracy, and relevance of outputs, or ease-of-use.…”

Section: Measurement Perspectivesmentioning

confidence: 99%

The Yield Shift Theory of Satisfaction and Its Application to the IS/IT Domain

Briggs¹,

Reinig²,

Vreede³

2008

JAIS

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Information Systems / Information Technology (IS/IT) Satisfaction is a key indicator of IS/IT success. For IS professionals and providers, satisfaction is critical throughout the life of a system because dissatisfied stakeholders can derail implementation, discontinue using an important system, erode IS/IT budgets, or even transfer their entire IT infrastructure to a different organization. The IS literature offers several perspectives on satisfaction, but none yet accounts fully for known satisfaction phenomena. We identify ten observed satisfaction effects, and summarize six existing models for satisfaction, identifying their merits, and the limits of their explanatory power. We then advance Yield Shift Theory (YST), a new causal theory for the satisfaction response that offers a more complete explanation of this phenomenon. YST derives two propositions from five assumptions to propose that variations in the satisfaction response are caused by shifts in yield for an individual's active goal set. We argue the falsifiability and scientific utility of the theory, discuss its relevance to the IS/IT artifact, and suggest a variety of directions for future research.

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“…In this framework, some assume that the teacher needs to do things "to" and "for" the learner. In other words, the teacher manipulates the learning situation to obtain the desired outcomes guided by generalized characteristics of the learners Manuscript received December 19, 2005; revised November 21,2006. The authors are with the Departamento de Ingeniería Electrónica, Escuela Superior de Ingenieros de Sevilla, 41092 Seville, Spain (e-mail: sgallardo@us.…”

Section: Introductionmentioning

confidence: 99%

Addressing Learner Satisfaction Outcomes in Electronic Instrumentation and Measurement Laboratory Course Organization

et al. 2007

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Abstract-This paper proposes and details a course organization methodology based on learner satisfaction achievement. The approach follows the prevailing tendency in modern university reforms which are primarily concerned about "how people learn." As a consequence, the learner has been placed as the main actor of the teaching-learning process. Nevertheless, the current learning literature has not addressed the measurement of learner satisfaction within laboratory and practical subjects. This study develops a general and comprehensive methodology for learner satisfaction measurement in practical subjects. As a case example, the proposed methodology has been applied to an electronic instrumentation and measurement course, confirming the variables with a significant influence on learner satisfaction and becoming the starting point for curriculum redesign based on the learner satisfaction approach. To assess the improvement of the proposed course organization methodology, a comparison with previous academic years has been performed showing the students' rated score evolution. Results fully confirm the validity of the technique and the novel course organization.Index Terms-Course organization, educational technology, electronic engineering, electronic instrumentation and measurement lab, learner satisfaction.

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A validation of the end-user computing satisfaction instrument in Taiwan

Cited by 110 publications

References 30 publications

Service Quality and Customer Satisfaction in the Electronic Banking

Service Quality and Customer Satisfaction in the Electronic Banking

The Yield Shift Theory of Satisfaction and Its Application to the IS/IT Domain

Addressing Learner Satisfaction Outcomes in Electronic Instrumentation and Measurement Laboratory Course Organization

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