A Usability Study on Elder Adults Utilizing Social Networking Sites

Arfaa, Jessica; Wang, Yuanqiong

doi:10.1007/978-3-319-07626-3_5

Cited by 23 publications

(27 citation statements)

References 59 publications

(99 reference statements)

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“…Therefore, our findings are in line with previous studies which concluded that as users became familiar with an interface, they considered it more usable because they could locate functions more easily. 39 We can conclude that website and interface usability improve with increased familiarity, as users become less and less frustrated with the system because they can locate and use functions more quickly and easily with time.…”

Section: Gendermentioning

confidence: 99%

System usability scale evaluation of online banking services: A South African study

Mujinga¹,

Eloff²,

Kroeze³

2018

S. Afr. J. Sci.

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HOW TO CITE:Mujinga M, Eloff MM, Kroeze JH. System usability scale evaluation of online banking service: A South African study. S Afr J Sci. 2018;114(3/4) Online banking is a critical service offered by financial institutions to their clientele to facilitate easier and faster access to financial services and transactions. Banks currently spend huge amounts of money on development and maintenance of websites and backend systems that offer online banking facilities to clients. Here we address the effect of moderating factors on online banking usability assessment in South Africa. Using statistical analysis techniques that included t-tests, ANOVA and correlation, we investigated whether there are statistically significant mean differences in system usability scale (SUS) scores based on a variety of moderating factors in South Africa. Findings based on a sample of 540 respondents show that SUS scores differ significantly based on factors such as age, experience and income, whereas factors such as gender, use frequency and employment did not affect the mean SUS scores. Given the individual SUS scores for a variety of users based on different demographics, the financial institutions might improve service usability to target specific user groups and realise their return on investment in digital banking channels. Therefore improving service usability might go a long way in encouraging online banking adoption in South Africa. Significance:• The overall assessment of online banking service by users based on a SUS measurement tool was investigated.• The effect of moderating variables on the mean SUS scores of different user groups was established.• An insight into areas of improvement with regard to usability based on demographic information of users is provided.

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Section: Gendermentioning

confidence: 99%

System usability scale evaluation of online banking services: A South African study

Mujinga¹,

Eloff²,

Kroeze³

2018

S. Afr. J. Sci.

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“…These activities will be defined into major task categories and then divided into sub-task activities, similar to previous research conducted by Arfaa & Wang (2014). These activities will be defined into major task categories and then divided into sub-task activities, similar to previous research conducted by Arfaa & Wang (2014).…”

Section: Methodsmentioning

confidence: 96%

Human Aspects of IT for the Aged Population. Healthy and Active Aging

Zhou¹,

Salvendy²

2016

Lecture Notes in Computer Science

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“…Cada vez más adultos mayores usan ordenadores e Internet, sin embargo, su presencia en las redes sociales sigue siendo baja en comparación con los más jóvenes (Anderson & Perrin, 2017;Arfaa & Wang, 2014;Sims, Reed, & Carr, 2016;Vošner, Bobek, Kokol & Krečič, 2016); no han adoptado este medio de comunicación tan rápido como estos últimos (Braun, 2013;Madden, 2010). Se encuentra una brecha cultural generacional en la forma en que las personas jóvenes y las personas mayores experimentan las redes sociales (Lüders & Brandtzaeg, 2017).…”

Section: Las Personas Mayores Como Usuarias De Internet Y Redes Sociaunclassified

“…Se están dando diferentes respuestas a cuáles son las razones para que los mayores no utilicen las redes sociales tales como: dificultad de uso de los sitios de redes sociales debido a la falta de experiencia y competencia en ordenadores y a los problemas de formato, navegación y diseño (Arfaa & Wang, 2014); los mayores no usuarios de redes sociales perciben la comunicación en ellas como fría y narcisista, ven que su utilidad es baja y la preocupación por la privacidad y seguridad también es frecuente (Lüders & Brandtzaeg, 2017); muchos simplemente no tienen confianza en su propia capacidad para aprender y utilizar correctamente los dispositivos electrónicos (Anderson & Perrin, 2017).…”

Section: Las Personas Mayores Como Usuarias De Internet Y Redes Sociaunclassified

Inclusión digital y envejecimiento activo: la participación de los mayores en las redes sociales / Digital inclusion and active aging: the participation of the elderly in social networks

Muñoz

Barbero

2018

RIFIE

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RESUMENLa formación a lo largo de la vida y la participación en la sociedad del conocimiento se unen actualmente para facilitar el envejecimiento activo y saludable. El incremento general del uso de Internet y las evidencias científicas acerca de los beneficios físicos y psicológicos que suponen las redes sociales para la inclusión digital y social de las personas mayores, nos lleva a investigar sobre el uso y percepción que tienen de ellas una muestra de 183 mayores matriculados en el Programa Interuniversitario de la Experiencia de la Universidad de Burgos. Se utiliza un método mixto, específicamente una estrategia secuencial transformativa, aplicando un cuestionario ad hoc basado en un instrumento previo. Los resultados apuntan a un espectacular aumento del uso de redes como WhatsApp, Facebook y Twitter en los últimos 5 años, particularmente en el caso de las mujeres. Se encuentran cinco tipos de actitud antes las redes: positiva absoluta, positiva, positiva crítica, negativa y desinterés. Los mayores quieren continuar aprendiendo para manejar estas y otras herramientas con seguridad y privacidad. Esa postura favorable a la tecnología sitúa a los programas educativos de alfabetización mediática dentro de las buenas y necesarias prácticas en la formación permanente de las personas que envejecen.Palabras Clave: inclusión digital, personas mayores, envejecimiento activo, internet, redes sociales.ABSTRACTLifelong learning and participation in the knowledge society are now linked to facilitate active and healthy ageing. Based on the constant increment on the use of the Internet, and the scientific evidence on the physical and psychological benefits that the social networks yield, we explore the use and perception of these technologies on a sample of 183 elderly from the “Programa Interuniversitario de la Experiencia” from the University of Burgos. We use a mixed method. More specifically, a sequential transformative strategy, presenting an ad-hoc questionnaire based on a previous study. The results indicate a strong growth on the use of social networks like WhatsApp, Facebook, and Twitter in the last five years, particularly, in the case of women. There are five types of attitudes towards networks: absolute positive, positive, critical positive, negative and disinterest. The elderly people want to learn how to use these tools with security and privacy. This attitude towards technology makes educational media literacy programmes a necessary practice within the field of permanent formation.Keywords: digital inclusion, older adults, active aging, Internet, social networking sites.

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A Usability Study on Elder Adults Utilizing Social Networking Sites

Cited by 23 publications

References 59 publications

System usability scale evaluation of online banking services: A South African study

System usability scale evaluation of online banking services: A South African study

Human Aspects of IT for the Aged Population. Healthy and Active Aging

Inclusión digital y envejecimiento activo: la participación de los mayores en las redes sociales / Digital inclusion and active aging: the participation of the elderly in social networks

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