A tool for all places: a web‐based reference statistics system

Smith, Michael

doi:10.1108/00907320610669524

Cited by 12 publications

(6 citation statements)

References 11 publications

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“…In its ranging application, PPT has established itself as mobile and robust. Theorists have successfully employed the model's concepts in a large variety of contexts: democracies in the global north (Smith 2006;Tilly and Wood 2009), autocratic states in the global south (Almeida 2008;Johnston and Almeida 2006), longitudinal cases (Almeida 2003;Tilly 2004;Voss 1993Voss , 1996, from emergence through decline (McAdam 1999;Voss 1996).…”

Section: Political Process Theorymentioning

confidence: 99%

Black Movements Need Black Theorizing: Exposing Implicit Whiteness in Political Process Theory

Bracey

2015

Sociological Focus

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Section: Political Process Theorymentioning

confidence: 99%

Black Movements Need Black Theorizing: Exposing Implicit Whiteness in Political Process Theory

Bracey

2015

Sociological Focus

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“…The Aguilar et al experience demonstrated how to generate a library-wide discussion about statistics collection that subsequently informed their choices for specific data collection terms. Texas A&M University Libraries went through a similar process as well (Smith, 2006) before building a Web-based statistics collection interface. They based their statistics collection on ARL standards, but then through discussion also decided to exceed those standards by including directional and technical questions to support their signage and systems support efforts.…”

Section: Reference Statistics Softwarementioning

confidence: 99%

Implementing reference statistics collection software at multiple library service points

Gossett¹,

Stephan

Marrall

2012

New Library World

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Purpose -The purpose of this article is to explore the process of implementing LibAnswers, a reference statistics collection and analysis software, at multiple service points in an academic library and to outline the benefits of the process. Design/methodology/approach -The article outlines the process used to implement a statistics software, including initial testing, development of categories and terms used to define the question types, and training of library staff. Findings -Implementing a statistics program at multiple service points takes flexibility and patience. The biggest challenge faced was developing common terms to define what each desk did and how the statistics would be used. While this process was useful for implementing the software, it also resulted in unexpected organizational development opportunity as it allowed others to see and better understand the functions of different service points. A total commitment to the new program developed through training and the experiences of those who had used LibAnswers during a test period. Practical implications -LibAnswers, and similar statistics collection programs, are fairly new applications in the library field. While they have multiple uses for expanding and simplifying the collection of reference statistics, this article demonstrates that while implementing statistics software across multiple service points can be difficult, the process of putting it in place can produce numerous benefits. Originality/value -Much has been written on the implementation of reference statistics, but little has been written in detail about developing a library-wide statistics program. This article fills some of the gaps.

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“…By reducing or eliminating time required for manual tasks, opportunities emerge to devote time to other improvements. In developing automated data collection systems, Smith (2006), Aguilar et al (2010), and Garrison (2010) implemented open source or in‐house developed tools with origins in statistical requirements for the reference unit. Subsequent use expanded to other library‐wide statistical applications.…”

Section: Improving Tools and Processes For Capturing And Using Reference Transaction Datamentioning

confidence: 99%

Reference transaction assessment

McLaughlin

2011

Reference Services Review

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PurposeThis paper aims to survey the published journal literature on reference transaction assessment. Its purpose is to highlight the need for a multiple perspectives approach due to the complexity of reference transactions. Satisfaction indicators, behavioral aspects, accuracy rates, success measures, and other desired transaction outcomes contribute to the need for a broader assessment picture.Design/methodology/approachThis is a review from the first decade of the twenty‐first century. Selected were papers from 2001 through 2010, filtered from search results from library literature databases. Primary inclusion criteria identified refereed papers, studies of academic library populations, evaluation or assessment of reference transactions, and methods contributing to systematic practices versus unique assessment events.FindingsBy viewing reference transactions as complex interactions, librarians are recognizing that simple counts and narrow views of assessment are not adequate. Missing in the assessment literature is a universally accepted set of standard approaches, study methodologies, and reporting formats for comparison and analysis. Improvements may contribute to efforts that go beyond local studies to more meaningful peer comparisons.Research limitations/implicationsAlthough not an exhaustive representation of all reference services assessment literature, the paper profiles the heart of reference, i.e. the interaction between users and library service providers. This focus fosters a concentration on a core reference activity: addressing library users' information needs.Originality/valueThis review highlights assessment challenges, unresolved problems, and topics addressed from 2001 to 2010. It also provides a look at tools that can enhance assessment programs.

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A tool for all places: a web‐based reference statistics system

Cited by 12 publications

References 11 publications

Black Movements Need Black Theorizing: Exposing Implicit Whiteness in Political Process Theory

Black Movements Need Black Theorizing: Exposing Implicit Whiteness in Political Process Theory

Implementing reference statistics collection software at multiple library service points

Reference transaction assessment

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