"A teoria, a percepção e a prática do relacionamento interpessoal"

Abstract

The objective of this present study was to investigate the relationship among patients from medical, surgical and psychiatrist clinics, their understanding about this subject, what is the importance of this hability, how it happens between nursing technicians and nursing assistants and the patients from those clinics, the reason that these professionals decided to apply this relation and how often it has been applied. The metodology adopted was the exploratorydescriptive with qualitative research. The study was performed in a psychiatrist hospital and in a hospital where there were medical and surgical clinics. Both of hospitals attend patients connected to Basic Heath Units, in Passos, Minas Gerais. 87 patients participated in this study, 15 of them were interviewed and 72 patients were observed by trained observers. The results of these interviews related what the patients really think about the way they are treated by the nursing technicians and the nursing assistants that work at those hospitals, and the content of their talks with those professionals, how these talks help them, their feelings, their well being and their suggestions to improve the nursing assistance. Even though the patients reported that they are well treated by the nursing technicians and the nursing assistants it was realized that they tend to avoid making negative comments about the assistance afraid of offending the professionals and being bad treated by them. The talks were brief, superficial and mechanic. It was showed the predominance / willingness of those nursing technicians and assistants in appling the technics, their instrumental formation clearly. Relationship was not include as a technic. What it was also clear was that they were not prepared to communicate or to have a relationship with those patients, even though the patients say relationship is one of the reasons that most brought them their well being.

A implantação de equipes de trabalho com portadores de necessidades especiais: um estudo de caso na produção de cosméticos

“…A compreensão da natureza dessas relações permite melhores resultados e uma atmosfera onde cada pessoa é incentivada a expressar-se livremente. Ribeiro (2005) diz que o relacionamento interpessoal envolve pessoas com características diferentes, isso requer uma atenção especial para que exista uma interação efetiva. As pessoas têm características particulares, portanto a maneira de realizar esta interação deve ser específica para cada pessoa.…”