A taxonomy of quality of service and Quality of Experience of multimodal human-machine interaction

Towards the design of an intuitive multi-view video navigation interface based on spatial information

“…Quality can also be understood as characterizing the extent of the compromise between the expectations that the user has of the designed user interface and its characteristics as perceived during its usage. In a general description of quality in the context of multimodal human-machine interaction, Möller et al [8] consider QoE to incorporate all the aspects influencing user perception and satisfaction when using the system, which result in the acceptability of a service. According to Hassenzahl et al [6], this is determined by both ergonomic quality factors, referring to traditional usability parameters as defined in the ISO 9241-11 standard [7] and hedonic quality factors, comprising dimensions with no obvious relation to the task, such as originality, design etc.…”

Understanding User Experience of Mobile Video: Framework, Measurement, and Optimization

“…A taxonomy of QoS and QoE aspects in multimodal human computer interaction have been proposed by Moller et al (2009). It consists of three layers: 1) QoS influencing factors, which include the characteristics of user, system and context of use, exerting a impact on perceived quality, 2) QoS interaction performance aspects, describing the user and system performance and behavior, and 3) QoE aspects, relating to users' quality perception and judgment.…”

Dynamic Bayesian Networks for Sequential Quality of Experience Modelling and Measurement

“…In this paper, we focus on QoE related to multimedia applications such as voice over IP (VoIP). We note that the current state-of-the-art (see, [14,24,21,15,3,2,5,23,9,11,4,17,19,22,12,13]) does not address the problem of QoE measurement of multimedia applications over time. Mostly experiments are conducted in the lab settings or living lab settings [4] and then conclusions regarding QoE are drawn.…”

“…This can be attributed to the fact that QoE not only depends on network parameters, but also on user's, device and the environmental context parameters [24,13,3,15]. These parameters together, affect users' expectations and their cognitive, behavioral and psychological states [24,22].…”

“…Furthermore, they do not consider the use of user and device related context parameters. Moller et al [15], provides a taxonomy based on which application designers can select relevant QoE and QoS parameters to build multimedia applications. However, they do not present methods for modelling QoS and QoE relationships.…”