Abstract-Quality of Experience (QoE) as an aggregate of Quality of Service (QoS) and human user-related metrics will be the key success factor for current and future mobile computing systems. QoE measurement and prediction are complex tasks as they may involve a large parameter space such as location, delay, jitter, packet loss and user satisfaction just to name a few. These tasks necessitate the development of practical context-aware QoE models that efficiently determine relationships between user context and QoE parameters. In this paper, we propose, develop and validate a novel decision-theoretic approach called CaQoEM for QoE modelling, measurement and prediction. We address the challenge of QoE measurement and prediction where each QoE parameter can be measured on a different scale and may involve different units of measurement. CaQoEM is context-aware and uses Bayesian networks and utility theory to measure and predict users' QoE under uncertainty. We validate CaQoEM using extensive experimentation, user studies and simulations. The results soundly demonstrate that CaQoEM correctly measures range-defined QoE using a bipolar scale. For QoE prediction, an overall accuracy of 98.93% was achieved using 10-fold cross validation in multiple diverse network conditions such as vertical handoffs, wireless signal fading and wireless network congestion.

This paper presents a pioneering context-aware approach for quality of experience (QoE) measurement and prediction. The proposed approach incorporates an intuitive contextaware framework and decision theory. It is capable of incorporating several QoE related classes and context information to correctly measure and predict the overall QoE on a single scale. Our approach can be used in measuring and predicting QoE in both lab and living-lab settings based on user, device and network related context parameters. The predicted QoE can be beneficial for network operators to minimize network churn and can help application developers to build smart usercentric applications. We perform extensive experimentation and the results validate our approach.Index Terms-Bayesian network, context-awareness, decision theory, quality of experience (QoE), quality of service (QoS)

Cloud monitoring activity involves dynamically tracking the Quality of Service (QoS) parameters related to virtualized resources (e.g., VM, storage, network, appliances, etc.), the physical resources they share, the applications running on them and data hosted on them. Applications and resources configuration in cloud computing environment is quite challenging considering a large number of heterogeneous cloud resources. Further, considering the fact that at each point of time, there will be a different and specific cloud service which may be massively required. Hence, cloud monitoring tools can assist a cloud providers or application developers in: (i) keeping their resources and applications operating at peak efficiency; (ii) detecting variations in resource and application performance; (iii) accounting the Service Level Agreement (SLA) violations of certain QoS parameters; and (iv) tracking the leave and join operations of cloud resources due to failures and other dynamic configuration changes.In this paper, we identify and discuss the major research dimensions and design issues related to engineering cloud monitoring tools. We further discuss how aforementioned research dimensions and design issues are handled by current academic research as well as by commercial monitoring tools.

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In this paper, we develop a novel context-aware approach for quality of experience (QoE) modeling, reasoning and inferencing in mobile and pervasive computing environments. The proposed model is based upon a state-space approach and Bayesian networks for QoE modeling and reasoning. We further extend this context model to incorporate influence diagrams for efficient QoE inferencing. Our approach accommodates user, device and quality of service (QoS) related context parameters to determine the overall QoE of the user. This helps in user-related media, network and device adaptation. We perform experimentation to validate the proposed approach and the results verify its modeling and inferencing capabilities.

The rapid evolution of the Internet of Things (IoT) is making way for the development of several IoT applications that require minimal or no human involvement in the data collection, transformation, knowledge extraction, and decision-making (actuation) process. To ensure that such IoT applications (we term them autonomic) function as expected, it is necessary to measure and evaluate their quality, which is challenging in the absence of any human involvement or feedback. Existing Quality of Experience (QoE) literature and most QoE definitions focuses on evaluating application quality from the lens of human receiving application services. However, in autonomic IoT applications, poor quality of decisions and resulting actions can degrade the application quality leading to economic and social losses. In this paper, we present a vision, survey and future directions for QoE research in IoT. We review existing QoE definitions followed by a survey of techniques and approaches in the literature used to evaluate QoE in IoT. We identify and review the role of data from the perspective of IoT architectures, which is a critical factor when evaluating the QoE of IoT applications. We conclude the paper by identifying and presenting our vision for future research in evaluating the QoE of autonomic IoT applications.

There is a growing emphasis to find alternative non-traditional ways to manage patients to ease the burden on health care services largely fuelled by a growing demand from sections of population that is ageing. In-home remote patient monitoring applications harnessing technological advancements in the area of Internet of things (IoT), semantic web, data analytics, and cloud computing have emerged as viable alternatives. However, such applications generate large amounts of real-time data in terms of volume, velocity, and variety thus making it a big data problem. Hence, the challenge is how to combine and analyse such data with historical patient data to obtain meaningful diagnoses suggestions within acceptable time frames (considering quality of service (QoS)). Despite the evolution of big data processing technologies (e.g. Hadoop) and scalable infrastructure (e.g. clouds), there remains a significant gap in the areas of heterogeneous data collection, real-time patient monitoring, and automated decision support (semantic reasoning) based on well-defined QoS constraints. In this study, the authors review the state-of-the-art in enabling QoS for remote health care applications. In particular, they investigate the QoS challenges required to meet the analysis and inferencing needs of such applications and to overcome the limitations of existing big data processing tools.