A taxonomy of human communication errors and application to railway track maintenance

The teaching of a structured tool improves the clarity and content of interprofessional clinical communication

“…Advantages of such an approach may be that novices benefit from using a predetermined structure to reduce the omission of important information, and there is an expectation on the part of the recipient of the order in which information is given 9 – 11…”

Telephone referral education, and evidence of retention and transfer after six-months

“…The improvement of communication content and clarity in this cohort might be greater than for experienced clinicians who are experienced at making referrals, and may have less incentive to try a new format [8]. It should also be noted that the testing condition was a simulation scenario, not a real world observation.…”

Development of New Taxonomy of Inappropriate Communication and Its Application to Operating Teams in Nuclear Power Plants

“…They classified inappropriate communications based on the technique for the retrospective and predictive analysis of cognitive errors (TRACEr). H. Gibson et al [9] tried to provide further investigation of inappropriate communications during railway maintenance. Their taxonomy provides three dimensions for the classification of inappropriate communications that can be added to broader classification systems in order to optimize classification of inappropriate communications.…”

“…J. Berman and H. Gibson developed a taxonomy of inappropriate communications to identify the nature and scope of inappropriate communications in NPPs, and to identify practical defenses [1]. Similarly, H. Gibson et al proposed inappropriate communication taxonomy to enable detailed investigation of inappropriate railway track maintenance communications [9]. In addition, Morrow et al developed a taxonomy to identify, understand, and explain why inappropriate communications occur during routine operation of commercial aircraft [10].…”