“…However, the system processes that are involved in the delivery of care are only one facet of several that affect the delivery of quality care (de Souza et al, 2012). Attention should also be focused on human factors, such as interprofessional teamwork and the processes by which information is transmitted, evaluated, and acted on, as these factors can have a significant impact on the process of care (Alvarez and Coiera, 2005;Collins et al, 2011;Dong et al, 2011;Lane et al, 2013).…”