A Survey on the Users' Satisfaction with the Hospital Information Systems (HISs) based on DeLone and McLean's Model in the Medical-Teaching Hospitals in Isfahan City

Abstract

Background and purpose:The user’s satisfaction with information system in fact denotes the extent the user is satisfied with the system’s achievement in fulfilling his/her information requirements. This study tries to explore the users’ satisfaction with hospital information systems (HISs) based on DeLone and McLean’s model focusing on the medical-teaching hospitals of Isfahan city.Methodology:This study which was applied and descriptive-analytical in nature was carried out in the medical-teaching hospitals of Isfahan city in 2009. Research population consisted of the system users from which a sample was selected using random sampling method. The size of the sample was 228. Data collection instrument was a self-developed questionnaire produced based on the satisfaction criterion in the DeLone and McLean’s model. Its content validity was assessed based on the opinions given by the computer sciences professionals with its estimated Cronbach’s alpha found to be 92.2%. The data were analyzed using SPSS software.Findings:As the findings of the study showed, the differences among the mean scores obtained for the satisfaction with different kinds of HISs in use in the hospitals were statistically significant (p value≤0.05). Generally, Kowsar System (old version) and Pouya Samaneh Diva system gained the highest and lowest mean scores for the criterion in question, respectively. The overall mean score for the satisfaction was 54.6% for different types of systems and 55.6% among the hospitals.Conclusion:Given the findings of the study, it can be argued that based on the used model, the level of users’ satisfaction with the systems in question was relatively good. However, to achieve the total optimum condition, when designing the system, the factors affecting the enhancement of the users’ satisfaction and the type of hospital activity and specialty must be given special consideration.

System Use and User Satisfaction in the Adoption of Electronic Medical Records Systems: A Case of DHIS2 Tracker Implementation in Tanzania

“…User satisfaction is one of the most popular ways of determining system effectiveness and hence its success [3],…”

“…User satisfaction is categorized into three aspects; judgment, affect and a mixture of both affect and judgment. User satisfaction with IS shows the extent to which the user is satisfied with the IS ability to achieve the intended information requirements [3]. User satisfaction helps to show the system from the user perspective.…”

“…As such, the increasing amount of investments in IS signifies the importance of understanding end users' satisfaction and system usage. Furthermore, it is reported that user satisfaction as a subjective or perceptual measure has been widely used to measure IS success which is associated to users' attitudes and continuance intentions [1]- [3].…”

Healthcare professionals' satisfaction toward the use of district health information system and its associated factors in southwest Ethiopia: using the information system success model

“…Additionally, it is claimed that user satisfaction, a subjective or perceptual metric associated with users' attitudes and keeping intentions, has been widely used to assess the success of IS ( 9 ). One of the most common methods for assessing a system's performance and, consequently, its success is user satisfaction ( 5 , 10 ). User satisfaction, satisfaction with the hardware and software, satisfaction with the system development project, user complaints about the information system center, and user satisfaction with the intermediaries are factors relating to system success ( 11 , 12 ).…”

Determining Hospital Information System (HIS) Success Rate: Development of a New Instrument and Case Study

“…For the case of Iran as a developing country, to the best of our knowledge, there have been very few studies which have evaluated the success of HISs. The studies by Tavakoli et al, [15], Abdekhoda et al, [16], and Saghaeianejad et al, [17] are some examples to this end. Nevertheless, these studies did not collectively provide conclusive evidence on the success of HISs.…”