A Survey of Performance Improvement through Benchmarking in Commercial Banks in Kenya: The Managers’ Perception and Experience

Kerandi, Daniel Ongeri; Nyaoga, Richard Bitange; Bosire, Robert Matwere; Nyambega, Edinah

doi:10.11648/j.ijber.20140301.12

Cited by 5 publications

(4 citation statements)

References 24 publications

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“…The results showed and benchmarking had an important and positive impact on the DPF's organisational performance, which supported H1. This result is consistent with previous research (Abazeed, 2017;Attiany, 2014;Carr and Smeltzer, 1999;Drew, 1997;Hashim et al, 2012;Kariuki and Ochiri, 2017;Kerandi et al, 2014;Maiga and Jacobs, 2004;Mehralian et al, 2017;Salam and Smadi, 2016;Sanchez-Rodriguez et al, 2003;Nyaoga et al, 2013;Sawasdiraksa, 2015;Voss et al, 1997;Zoakah et al, 2017). From these results, we conclude benchmarking is crucial in achieving the DPF's performance.…”

Section: Discussionsupporting

confidence: 93%

“…Additionally, past findings of benchmarking and its impact on organisational performance reported that the relationship between them was positive and significant (Abazeed, 2017;Akanmu et al, 2020;Attiany, 2014;Carr and Smeltzer, 1999;Drew, 1997;Hashim et al, 2012;Kariuki and Ochiri, 2017;Kerandi et al, 2014;Maiga and Jacobs, 2004;Mehralian et al, 2017;Salam and Smadi, 2016;Sanchez-Rodriguez et al, 2003;Nyaoga et al, 2013;Sawasdiraksa, 2015;Voss et al, 1997;Zoakah et al, 2017;Al-Dhaafri et al, 2016;Al-Dhaafri and Alosani, 2020). Thus, the following hypothesis was proposed.…”

Section: Research Hypothesesmentioning

confidence: 96%

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An empirical examination of the relationship between benchmarking, innovation culture and organisational performance using structural equation modelling

Alosani¹,

Al-Dhaafri

2020

TQM

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PurposePolice agencies are under pressure to improve their performance and provide outstanding services for the community. In response, academics and practitioners have called to adopt effective methods that help these agencies to achieve their goals. Studies reported that benchmarking has a role to improve organisational performance. However, poor evidence of using benchmarking within police agencies and very few studies examine the relationship between it and police performance. Motivated by this gap, this study aims to explore and examine this relationship under the mediating role of innovation culture.Design/methodology/approachA quantitative methodology was utilised in this study. Data used to examine the hypotheses were obtained from the departments and stations of the Dubai Police Force (DPF), and the population comprised head section officers. A total of 338 questionnaires were distributed to respondents, 252 of which were returned. The hypothesised relationships were tested with the data collected by SPSS and SmartPLS statistical software.FindingsFindings clearly show that benchmarking is directly and indirectly associated with the organisational performance of the DPF through innovation culture. Results support the notion that innovation culture facilitates the implementation of proper benchmarking projects in the DPF, which positively affects different aspects of its performance.Research limitations/implicationsThis study includes several limitations. Specifically, the generalisability of the findings should be considered. The analysis applies only to the DPF in the UAE. Thus, investigating and analysing variables in different police agencies in the UAE or internationally would be valuable.Practical implicationsSeveral recommendations are provided in relation to the obtained results to assist managers and decision makers in the DPF and other police agencies. This study includes suggestions for improving police performance by establishing an innovation culture and adopting benchmarking practices.Originality/valueAlthough several contributions indicated that benchmarking and innovation culture is a key determinant of success, the literature lacks empirical studies investigating this link in the police field. This study is the only one to date that examined this relationship in police services. Accordingly, this study seeks to bridge this gap and delivers empirical evidence and theoretical insight to better understand this relationship.

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Section: Discussionsupporting

confidence: 93%

Section: Research Hypothesesmentioning

confidence: 96%

An empirical examination of the relationship between benchmarking, innovation culture and organisational performance using structural equation modelling

Alosani¹,

Al-Dhaafri

2020

TQM

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“…In Kenya, the performance of schools has been determined by the terminal grade attained in the examination and the pressure for good results makes schools with lower grades to benchmark from schools that attain higher grades (Ongeri et al, 2014). In a study carried out by Ambula (2006) on the extent to which benchmarking has been established in secondary schools and whether it had led to improved performance in the Kenya Certificate of Secondary Education (KCSE) showed that, schools which used benchmarking had realized improved performance from 5.633 to 6.379.…”

Section: Statement Of the Problemmentioning

confidence: 99%

Application of Demings Cycle in Benchmarking and Performance in Public Secondary Schools in Keiyo Sub-County, Kenya.

KipsangKailong¹

2019

IJAR

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New generation of organizations have adopted management models and processes for measuring and managing organizational performance with collaboration and benchmarking being some of the approaches adopted by secondary schools in Kenya. This is geared at addressing the multiple expectations notably improved performance in the Kenya Certificate of Secondary Education (KCSE) examinations. The study aimed to examine the relationship between the application of Deming"s Cycle model in benchmarking and performance of public secondary schools in KCSE in Keiyo Sub-County. The target population were school principals/deputy principals, directors of studies and head of departments from the 22 public secondary schools in Keiyo Sub-County. A sample of 7 schools was extracted using stratified sampling techniques. Data was collected using structured questionnaires and interview guides then analyzed was based on descriptive and inferential statistics. The study revealed that the processes of planning, data collection, data analysis and implementation of benchmarking reports are positively correlated with performance of schools in KCSE. The study recommends that schools can fully adopt the use of Deming"s PDCA cycle model of benchmarking when carrying out benchmarking with other schools/institutions. I propose a similar study to be carried out on private secondary schools and also other sectors.

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“…The results revealed that benchmarking is an effective approach to raise performance and gain knowledge of competitors. In recent times, Kerandi et al [7] observed the relationship between benchmarking and its impacts on organizational performance in commercial banks in Kenya using random sampling technique. They concluded that practicing of benchmarking helps in performance improvement.…”

Section: Introductionmentioning

confidence: 99%

Application of Quality Control Tools in Carpet Industry: A Case Study

et al. 2022

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In today’s highly competitive industrial development, quality performs an extremely significant role. A case study has been implemented in a carpet industry to improve the quality of carpet pieces. The objectives of this study were to minimize the number of customer complaints, decrease the gap with the best competitors, and increase customer purchasing orders for all products by application of advanced quality tools. Random samples of 4 products were selected for performing random inspection and doing comparison with the main competitors. Criteria of the comparison were indicated by the customer and the comparison results were sent to all competitors. Quality tools such as Pareto chart, Spider plot diagram and Affinity diagram have been implemented to assess and improve the quality of the products. MAC company has found that all missing points leading to increasing performance gap with competitor C were nearly fixed and so the improvement led to increasing the percentage of customer purchase orders of all products by 27 %. HIGHLIGHTS The current study focuses on the situation of a carpet company that was seeing an increase in client complaints The resulting customer complaint rate was compared to the previous one, and validation trails were carried out to ensure that it remained consistent All of the missing areas that contributed to the growing performance gap with rival C were nearly addressed, resulting in a 27 percent increase in client purchase orders for all goods GRAPHICAL ABSTRACT

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A Survey of Performance Improvement through Benchmarking in Commercial Banks in Kenya: The Managers’ Perception and Experience

Cited by 5 publications

References 24 publications

An empirical examination of the relationship between benchmarking, innovation culture and organisational performance using structural equation modelling

An empirical examination of the relationship between benchmarking, innovation culture and organisational performance using structural equation modelling

Application of Demings Cycle in Benchmarking and Performance in Public Secondary Schools in Keiyo Sub-County, Kenya.

Application of Quality Control Tools in Carpet Industry: A Case Study

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