A Survey of Parents' Satisfaction With Their Children's Hospitalization on a Psychiatric Unit

Palisin, Helen; Cecil, James; Gumbardo, Debra; Varley, Christopher K.

doi:10.1207/s15326888chc2604_2

Cited by 5 publications

(2 citation statements)

References 10 publications

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“…For example, 3 studies were limited by using scale items that focused on specific attributes of initial assessment, 22 case managers, 23 or a particular approach to psychiatric inpatient care. 24 …”

Section: Methodological Issuesmentioning

confidence: 99%

Development and testing of a scale measuring parent satisfaction with staff interactions

Gerkensmeyer

Austin

2005

The Journal of Behavioral Health Services & Research

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This study tested the psychometric properties of the Parent Satisfaction Scale (PSS), a new scale measuring parents' satisfaction with their child's mental health services, primarily focusing on staff's interpersonal interactions. Data were collected by postal surveys 5 to 10 months after a child's admission to 1 of 5 mental health treatment programs. Completed surveys were received from parents of 120 of a potential 232 children (52% response rate). Internal consistency reliability of the PSS was strong (alpha = .96). Construct validity was supported by significant relationships between the PSS and constructs considered to be antecedent variables influencing parent satisfaction, including met expectations (r = 0.62, P < .001), met desires (r = 0.32, P < .001), and met needs (r = 0.55, P < .001). Convergent validity was supported, with the PSS having Pearson correlations of .86 (P < .001) with the Client Satisfaction Questionnaire-8 and .76 (P < .001) with parents' ratings of satisfaction with specific services received.

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Section: Methodological Issuesmentioning

confidence: 99%

Development and testing of a scale measuring parent satisfaction with staff interactions

Gerkensmeyer

Austin

2005

The Journal of Behavioral Health Services & Research

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“…Many variables (e.g. easy access to services, rapport with therapist) influence parental satisfaction with treatment 1,4,7–9 . Nevertheless, it makes intuitive sense that clinical improvement and achieving the goals of the intervention are important factors.…”

Section: Discussionmentioning

confidence: 99%

Is the satisfied customer one who also 'does well'? The relationship between outcome and parent satisfaction in a child and adolescent mental health service

Rey

O’Brien²,

Walter³

2002

Australas Psychiat

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Objective: Research has found little association between parent satisfaction with treatment and outcome. This report aimed to examine correlates of parental satisfaction with treatment of their child, in a child and adolescent mental health service. Method: The study was conducted in the Rivendell Unit, Sydney. Fifty‐eight satisfied and 53 dissatisfied parents were identified using the Patient Satisfaction Questionnaire. Two outcome measure were used, a rating by an independent researcher and another from the patient's treating clinician. Results: After controlling for potential confounders, satisfied parents were eight times (95% CI = 2.0–34.5) more likely to have a child rated as having had a satisfactory outcome by the treating clinician. Conversely, children of satisfied parents were six times more likely to have been rated as improved (95% CI = 1.4–22.5). Conclusions: Contrary to previous reports, this study suggests that parental satisfaction is associated with outcome of treatment.

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Program Evaluation Approaches to Service Delivery in Child and Family Mental Health

Roberts

Steele

Issues in Clinical Child Psychology

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A Survey of Parents' Satisfaction With Their Children's Hospitalization on a Psychiatric Unit

Cited by 5 publications

References 10 publications

Development and testing of a scale measuring parent satisfaction with staff interactions

Development and testing of a scale measuring parent satisfaction with staff interactions

Is the satisfied customer one who also 'does well'? The relationship between outcome and parent satisfaction in a child and adolescent mental health service

Program Evaluation Approaches to Service Delivery in Child and Family Mental Health

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