A summary of current research identifying communication skills in various organizational contexts

Salvo, Vincent S. Di

doi:10.1080/03634528009378426

Cited by 49 publications

(16 citation statements)

References 11 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…For example, Steil et al, (1983) contend that executives spend 63 percent of their day listening while workers spend just over 30 percent of their communication time listening (Wolvin & Coakley, 1982). Of equal importance is the finding that listening was mentioned most often in 25 studies focusing on critical employment skills (DiSalvo, 1980;Smeltzer & Watson, 1984;Wolvin & Coakley, 1985).…”

mentioning

confidence: 92%

Listening, Communication Abilities, and Success at Work

Sypher

Bostrom

Seibert

1989

Journal of Business Communication

View full text Add to dashboard Cite

Although many have argued that listening is particularly important in organizations, few studies have examined listening and listening skills in this context. This study examined relationships between listening, communication related abilities, employee level in an insurance company, and upward mobility. The results indicated significant positive relationships between listening and other social cognitive and communicative abilities. While findings suggested that nonsupervisors tended to possess better listening abilities than supervisors, there was some evidence that better listeners were in higher levels of the organization and were more upwardly mobile. ven though listening plays an important part in the communication

show abstract

mentioning

confidence: 92%

Listening, Communication Abilities, and Success at Work

Sypher

Bostrom

Seibert

1989

Journal of Business Communication

View full text Add to dashboard Cite

show abstract

“…Students may perceive themselves as having greater communication skills after training (Rubin, Rubin & Jordan, 1997) but still may not believe they can fulfill communication expectations in a given communication situation such as the work force. Public speaking is a crucial skill for entry level jobs (DiSalvo, 1980;Hanna, 1978) and the basic speech course should prepare students for the work force by providing skills that better assist in fulfilling expectations of a public speaking situation.…”

Section: Discussionmentioning

confidence: 99%

“…A variety of skills taught in the basic speech course are essential for entry level jobs (DiSalvo, 1980), yet alumni report that formal presentation posed one of the most difficult communication situations in the work force (Hanna, 1978). The basic speech course should be designed to train students in work related communication skills 0ohnson & Szczupakiewicz, 1987) by teaching the basic speech course using a skills oriented, collaborative approach (Mino & Butler, 1997).…”

mentioning

confidence: 99%

The effects of skills training on communication satisfaction and communication anxiety in the basic speech course

Schroeder

2002

Communication Research Reports

View full text Add to dashboard Cite

“…In a review of 25 studies conducted during the 1970s, Disalvo (1980) reported that listening was the communication skill perceived by researchers as the most important. Listening has been rated as a skill required for effective management and one of the most important skills a business student can have (Cost, Bishop, & Anderson, 1992).…”

mentioning

confidence: 98%

“…Numerous studies have been conducted to determine the importance of communication skills to business professionals across organizations (Disalvo, 1980;Hiemstra, Schmidt, & Madison, 1990;Simons & Higgins, 1993). In a survey conducted by Bennett (1971), respondents agreed that communication skills, in general, played a part in their advancement to a top management position, with 66% saying that those skills had a major effect on their advancement.…”

mentioning

confidence: 99%