A Study on the Measurement and Improvement of Academic Library Service Quality by ISA(Importance-Satisfaction Analysis)

Jung, Young-Mi; Lee, Soosang; Kim, Young-Kee

doi:10.16981/kliss.41.1.201003.255

journalofkoreanlibraryandinformationsciencesociety

2010

DOI: 10.16981/kliss.41.1.201003.255

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A Study on the Measurement and Improvement of Academic Library Service Quality by ISA(Importance-Satisfaction Analysis)

Young-Mi Jung¹,

Soosang Lee²,

Young-Kee Kim³

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Cited by 4 publications

References 7 publications

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A Study on the Training of Technical Manpower through the Analysis of Korea Energy and Mineral Resources Engineering Program

Lim

2020

ksmer

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Based on the results of a previous study on the undergraduate education program of the second stage of the Korea Energy and Mineral Resources Engineering Program, the priority, continuation, and improvements operation plan of the previously operated education program were studied. Results of Importance-satisfaction analysis, Borich needs assessment model, and Locus for Focus Model confirm the need for implementation of short-term on-site training, career counseling and mentoring by experts in the field, internship programs, field education, lectures by global experts in the field, overseas advancement programs, educational and industrial cooperation research, and university convergence programs, in that order. Therefore, improvements and supplements are recommended through ① software education, ② lectures by experts (short-term on-site training, career counseling and mentoring by experts in the field, lectures by global experts in the field, and integration of intensive programs for major foreign languages), ③ field education (including overseas courses), and ④ internship programs and discontinuation of the university convergence programs.

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A Study on the Training of Technical Manpower through the Analysis of Korea Energy and Mineral Resources Engineering Program

Lim

2020

ksmer

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A Study on the Evaluation and Improvement of the Korean National Assembly Digital Library by Applying ISA(Importance-Satisfaction Analysis)

Kwak¹,

Jung²,

Kim³

et al. 2011

Journal of the Korean Society for Library and Information Scien

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The goal of this study was to examine ways to improve the quality of databases of the Korean National Assembly Digital Library(KNADL). In order to achieve the goal, we first designed an assessment tool that could measure the quality of the 'contents,' the 'service,' and the 'system' of the KNADL's databases. Each of the three categories also had sub-categories-i.e., eight sub-categories for 'contents'(e.g., accuracy, recency, …), seven sub-categories for 'service'(e.g., convenience for request, rapid response, …), and seven sub-categories for 'system'(e.g., usability, response time, …). We thenconducted a survey using the assessment tool we developed and gathered a total of 270 responses from users of KNADL's databases. We used Excel and PASW Statistics 18 for data analysis. Each sub-category was measured by its importance and by the level of satisfaction(implemented from the DigiQUAL project). Finally, we performed an importance-satisfaction analysis(ISA) to identify what action(i.e., maintain, concentrate, low priority, and exceed) needs to be made in each sub-category. We concluded the paper with some useful suggestions for improving the quality of KNADL's databases.

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Analysis of Quality Improvement Priority for Construction PMIS

An¹,

Lee²,

Lee³

et al. 2012

Journal of the Korea Institute of Building Construction

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As one of the key IT applications, the project management information system (PMIS) played a significant role in construction management processes in Korea. On increasing use of PMIS, regular quality assessment to identify user's requirements of PMIS is necessary. However, there have been rare research efforts for quality assessment for the construction PMIS. This paper aims to propose a priority index of quality improvement for construction PMIS using the importance and satisfaction measures and to verify the discrimination power of the priority index by comparing it with other quality improvement priority index. In addition, this paper discusses some possible ways of PMIS quality improvement. The analysis of quality improvement priority was based on a questionnaire responded by 253 PMIS users (construction managers and constructors). The methods of PMIS improvement were based on the interviews with eight experts. These findings would be the foundation of further researches on PMIS quality improvement. However, more efforts are required to enhance the priority index, in terms of reflecting weighted values of quality assessment factors.

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A Study on the Measurement and Improvement of Academic Library Service Quality by ISA(Importance-Satisfaction Analysis)

Cited by 4 publications

References 7 publications

A Study on the Training of Technical Manpower through the Analysis of Korea Energy and Mineral Resources Engineering Program

A Study on the Training of Technical Manpower through the Analysis of Korea Energy and Mineral Resources Engineering Program

A Study on the Evaluation and Improvement of the Korean National Assembly Digital Library by Applying ISA(Importance-Satisfaction Analysis)

Analysis of Quality Improvement Priority for Construction PMIS

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