A Study on the Effects of Quality Management Systems on the Job Satisfaction, Organizational Commitment and Management Performance in Shipping Companies
Abstract:This study aims to investigate the effect of quality management system in the shipping companies on the job satisfaction, organizational commitment, management performance. The quality management system is divided into operational accountability, employee management, crewman management, ship management, and sailing management based on previous study. Targets of survey are companies which are registered in Korean ship owner's association and Korea ship manager's association as of 2011. A total of 236 questionna… Show more
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