A Study on the Effects of Logistics Capabilities of Container Terminals on Service Quality and Customer Response

Hwang, Seok-Jun; Choi, Hyung-Rim; Hong, Soon-Goo; Lee, Kang-Bae

doi:10.5394/kinpr.2012.36.1.59

Cited by 2 publications

(2 citation statements)

References 9 publications

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“…The logistics service quality factors which are focused on in this study are being researched in various perspectives. Many studies have been conducted using the 5 variables in the SERVQUAL model for measuring (Shin et al, 2001;Hwang et al, 2012;Park et al, 2009). Many previous studies on service quality have been done using the 5 variables of the SERVQUAL model which are tangibles, reliability, responsiveness, assurance, and empathy.…”

Section: Literature Reviewmentioning

confidence: 99%

Influence of Perceived logistics Service Quality Factors on Service Satisfaction According to Job Types: Focusing on the Tourism and Leisure Industry Logistics Industry

Sun¹,

Yoo²,

Yang³

2015

Advanced Science and Technology Letters

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This study aimed to find out which logistic service factors affect the field and administrative staff's perception of service quality satisfaction. It also tried to find out if there was a difference in perception due to job-type. As the result of analysis, the following implications can be gained. First, independent sample t-test results showed that based on the job types, there is an average difference on economic feasibility, stability, and service satisfaction. Second, the results showed that service quality factors all have a positive influence on service satisfaction. Third, although there was a difference in view between field staff and administrative staff on each variable, there was no moderating effect between service quality including each subordinate factor and service satisfaction.

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Section: Literature Reviewmentioning

confidence: 99%

Influence of Perceived logistics Service Quality Factors on Service Satisfaction According to Job Types: Focusing on the Tourism and Leisure Industry Logistics Industry

Sun¹,

Yoo²,

Yang³

2015

Advanced Science and Technology Letters

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“…Also, Shin et. al(2001) and Hwang et. al(2012) used the 5 variables in the SERVQUAL model as a criterion for service quality for measuring container terminals.…”

Section: Logistics Service Qualitymentioning

confidence: 99%

The Empirical Study of Logistics Service Quality Factors influencing Service Satisfaction on Supplying the Industrial Goods in the Tourism and Leisure Industry: Focusing on the Moderating Effects of Job Types

Sun¹,

Yoo²,

Yang³

2016

IJUNESST

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A Study on the Effects of Logistics Capabilities of Container Terminals on Service Quality and Customer Response

Cited by 2 publications

References 9 publications

Influence of Perceived logistics Service Quality Factors on Service Satisfaction According to Job Types: Focusing on the Tourism and Leisure Industry Logistics Industry

Influence of Perceived logistics Service Quality Factors on Service Satisfaction According to Job Types: Focusing on the Tourism and Leisure Industry Logistics Industry

The Empirical Study of Logistics Service Quality Factors influencing Service Satisfaction on Supplying the Industrial Goods in the Tourism and Leisure Industry: Focusing on the Moderating Effects of Job Types

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